Package Specialist-SAP Solution Manager

Role overview

Package Specialist-SAP Solution Manager at IBM

Responsibilities

• You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.
• Design and Configure Solution Manager Processes: Design and configure Solution Manager processes, including system monitoring, incident management, and problem management, to ensure seamless integration with other SAP modules and third-party systems.
• Develop and Maintain Customizations: Develop and maintain Solution Manager customizations, interfaces, and reports to meet business needs and optimize SAP system landscapes.
• Test and Troubleshoot Issues: Test and troubleshoot Solution Manager issues, identifying and resolving errors and inconsistencies to ensure smooth operation.
• Provide Training and Support: Provide training and support to end-users on Solution Manager functionality and best practices to ensure effective usage.

Required qualifications

• Exposure to working with Cloud ALM, analyzing and optimizing SAP system landscapes, monitoring, and support processes to ensure seamless integration with other SAP modules and third-party systems.
• Focused Run Knowledge: Experience working with Focused Run, identifying opportunities for improvement and implementing changes to optimize SAP system landscapes, monitoring, and support processes.
• IT Service Management Best Practices: Strong knowledge of IT service management best practices, ensuring seamless integration with other SAP modules and third-party systems.
• India Software Engineering Hybrid Professional PUNE, IN PUNE (0063) IBM India Private Limited Incident Management Integration Interfaces Management Problem Management System Monitoring SAP Enterprise Communication & Collaboration Asset/Liability Management Information Technology Services Identification of Opportunities SAP Solution Manager SAP ERP Central Component Service Management

Employment details

• Location: PUNE [India]

About the employer

• A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.
• With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact.

Additional role details

• You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys.
• At IBM Consulting, curiosity fuels success.
• Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.
• As a Package Specialist: SAP Solution Manager, you will design, implement, and maintain the SAP Solution Manager module to optimize SAP system landscapes, monitoring, and support processes.
• This role requires collaboration with business stakeholders to gather requirements and develop solutions to meet business needs.
• Your primary responsibilities will include:
• Analyze and Optimize Processes: Analyze and optimize SAP system landscapes, monitoring, and support processes, identifying opportunities for improvement and implementing changes.
• Exposure to SAP Solution Manager: Experience working with SAP Solution Manager, including designing, implementing, and maintaining the module to optimize SAP system landscapes, monitoring, and support processes.
• Knowledge of SAP ECC and IT Service Management: Strong knowledge of SAP ECC and IT service management best practices to ensure seamless integration with other SAP modules and third-party systems.
• Experience with Cloud ALM and Focused Run: Experience working with Cloud ALM and Focused Run to analyze and optimize SAP system landscapes, monitoring, and support processes.
• Understanding of System Monitoring and Incident Management: Experience with system monitoring, incident management, and problem management processes to identify and resolve errors and inconsistencies.
• Familiarity with Customization and Interface Development: Exposure to developing and maintaining Solution Manager customizations, interfaces, and reports to meet business needs.
• Cloud ALM