Staff - Testing/Dev requirement

Role overview

Staff - Testing/Dev requirement at IBS Software

Role Senior Test Engineer About the Role 1.

Responsibilities

• Assist in resolve bugs within the specified Service Level Agreements/Operational Level Agreements in collaboration with the development team and product owners as applicable 3.
• Assist in monitoring and troubleshooting issues with application hosting infrastructure.
• Assist with the info sec team in the roll out and operation of appropriate security controls, security testing, application penetration testing and certifications such as PCI and SoC2 15.
• Create and submit knowledge articles for the benefit of the team 18.

Required qualifications

• Required Skills 1.

Employment details

• Location: India

Application details

• Troubleshoot bugs across a wide range of application modules using monitoring solutions and/or with logs and test case analysis.
• Identify potential and recurring bugs within the application in the production environment and its impact the business of the customer.
• Aid in the implementation of application monitoring and alerting capabilities with the intention of defect prevention / detection 13.
• After hours / On-call support and occasional after-hours access is required to manage support bug fix releases and change releases / sanity testing of the application.
• Experience in SaaS based web application testing involving complex API calls 3.
• Exposure to Java, Web applications, Application servers and Web servers etc.

Additional role details

• Investigate, diagnose and replicate bugs and faults reported to restore a failed / degraded feature or service as quickly as possible by working with various teams but not limited to Development, Cloud, Network and Database teams 2.
• Troubleshooting code is not expected, but is nice to know. 4.
• Provide first-line investigation of bugs which may include business, system and technical analysis, diagnosis and reporting of all bugs reported by customers and internal stakeholders 5.
• Takes steps on permanent resolution of bugs and defect prevention. 6.
• Escalate major bugs to the Service Account Manager and highlight these in sprint planning and standup calls 7.
• Escalate bugs at risk of breaching Service Level Agreement/Operational Level agreements and internal benchmarks 8.
• Escalate unresolved Bugs to Level 3 and work with stakeholders to track to closure 9.
• Handling developer interaction, following up on customer reported bugs, issues and clarifications, to get customer reported bugs resolved 10.
• Test change requests, report and track bugs and create test cases pertaining to the application change requests 11.
• Do preliminary log analysis etc. 12.
• Work closely with the development team, have a thorough understanding of the application and functionality when new solutions are introduced into the production environment 14.
• Owns all bugs and test cases throughout the lifecycle 16.
• Document troubleshooting steps and bug fix details including root cause analysis for P1 and P2 bugs. 17.
• Adopt AI tools in the course of day to day work for better productivity and effectiveness 19.
• Test case creation, testing, reporting, regression testing.
• Exposure to test automation 2.
• Reasonable understanding of cloud environments (Azure, AWS, Google) including monitoring tools and services in the context of quality assurance 4.
• Experience with service management practices (request fulfilment, Bug management, problem management and change management) 5.
• Experience with all phases of the software development lifecycle (SDLC) from inception to deployment 6.
• Excellent knowledge of SQL to extract, update and delete data from PostgreSQL databases in the course of testing.
• Ability to run database procedures for application testing and troubleshooting 7.
• Ability to wrangle and parse data and analyze log files with complex XML and JSON messages with backend systems in the couse of testing 8.
• Shell scripting and essential network commands in Linux is nice to know 9.
• Hands on work on these tiers is not required 10.
• Knowledge of basic network operations as they relate to the exchange of data between applications using APIs 11.
• The ability to analyse and resolve complex problems 12.
• Extensive testing experience for SaaS based applications 13.
• Strong communication skills with the ability to communicate with people with a wide range of technical understanding 14.
• Must be a quick-learner and be able work well in fast paced, dynamic environment often under stressful situations Ability to learn and adopt AI tools to enhance productivity.