OPS 2 Technical Support
Indium Software · Hyderabad
Collected role description
Role overview
OPS 2 Technical Support at Indium Software
Responsibilities
- Work experience in Jira & Bugzilla
Employment details
- Location: Hyderabad [Telangana] [India]
Additional role details
- Good Communication in written and verbal
- They need to connect with external merchants
- Quality of resolution
- Runbook to be followed
- Supporting merchants with API integration
- Testing those interfaces through postman tools
- Post API integration – Troubleshooting based on the issue; like configuration changes and validate
- Salesforce CRM – ticket assigned
- Web testing
- API & DB testing
- JSON
- Java Script notification
- UI testing (10%)
- Shifts – rotational shifts (3 shifts each day); Night shift*
- WFO – Hyderabad;