Desktop Support Engineer

Role overview

Desktop Support Engineer at ITC Infotech

Responsibilities

• Build Windows 1011 DesktopsLaptops 2.

Employment details

• Location: GURGAON

About the employer

• The team will handle user Active Directory account unlocking password resets and coordination with the central Active Directory and Central Local Network teams 8.

Additional role details

• 1.
• Setup desktoplaptop in the domain and configure user profile 3.
• Setup standard applications like MSOffice mail clientsMS Outlook Lotus Notes Antivirus Security softwareCrowdStrike and specific business softwareSAP client 4.
• BaU Application support for the above software 5.
• User creation deletion transfer with ITSS team Logging requests with the ITC Service Desk for the creation modification deletion and transfer of mailboxesAD IDs 6.
• Verification of groups including their creation and deletion in collaboration with group owners 7.
• Basic understanding of network concepts and devices Initial diagnosis and resolution of network-related issues Liase with ITSS network team for Wan issues 9.
• VC room equipment setup and coordination 10.
• Supervision of LAN switches and collaboration with the Network Engineer a Escalation and follow-up of LAN-related issues with the vendor to ensure prompt resolution for Distribution Operations Branches and Warehouses