PCM Support

Role overview

PCM Support at ITC Infotech

Responsibilities

• Perform SQL-based data validation and analysis.
• Manage user access via XIAM and PIM.
• Maintain documentation, runbooks and knowledge articles.
• Monitor application and system health.
• Support data validation and production operations.
• Contribute to continuous improvement and knowledge management.

Employment details

• Roleskill name- PCM Support Specialist- L2 Application Support Cluster Name - Consumer Shape Name and Abbreviation D2C B2B2C Digital Touchpoints-CRDG Relevant Experience 5-6 yrs Total experience- 5-6 yrs Location- Bangalore Programming Languages and its version SQL Platform ServiceNow, Jira, Datadog Tools and its version SQL, REST APIs, ServiceNow, Jira, Datadog Tech environment PCM, Censhare, PI Center, SAP, PIMDAM, Grafana, ETLELT Day to day tasks Provide L2 operational support across the global PCM ecosystem.
• Location: BANGALORE

Application details

• Roles and responsibilities Provide global L2 application support.

Additional role details

• Resolve incidents and service requests through ServiceNow and Jira.
• Troubleshoot cross-system issues across Censhare, PI Center and PIM-API.
• Monitor system health and alerts using Datadog and Grafana.
• Handle re-exports, translation orders and other production issues.
• Perform incident management and root-cause analysis.
• Troubleshoot cross-system integration issues.
• Collaborate with global teams and stakeholders to resolve issues within agreed SLAs.
• Good to have tech stack- Censhare, PI Center, SAP, PIMDAM, Grafana, ETLELT, Canva, PIMDAM, ServiceNow