Microsoft Dynamics 365 SCM

Role overview

Microsoft Dynamics 365 SCM at ITC Infotech

Support Supply Chain and ERP functional activities across procurement, inventory, warehouse management, and production processes.

Assist in business requirement gathering, process analysis, system testing, documentation, user support, and post-go-live activities.

Work closely with business users, functional consultants, and technical teams to support successful project delivery.

Responsibilities

• Business Process Support Assist in gathering and documenting business requirements.
• Support analysis of supply chain processes and workflows.
• Participate in: Process mapping Gap analysis Business process reviews Work with business users to understand operational challenges and requirements.
• ERP Functional Support Assist in configuring SCM modules within ERP systems.
• Support functional processes across: Procurement Inventory Management Warehouse Management Production Control Production Planning Create and maintain functional and process documentation.
• Support data migration validation and data cleansing activities.
• Testing & Quality Assurance Prepare test cases and test scripts.
• Execute: System testing User Acceptance Testing (UAT) Regression testing Document, track, and follow up on defects and resolution activities.
• Validate system changes and enhancements against business requirements.
• User Training & Support Assist in preparing: User guides Training materials Process documentation Provide first-level user support and troubleshooting.
• Assist in conducting end-user training sessions.
• Support post-go-live activities and issue resolution.
• Reporting & Documentation Prepare project status reports and documentation.
• Maintain: Process documents User manuals Configuration records Test documentation Assist in preparing project deliverables and supporting project governance activities.
• Responsibilities by Module Procurement Create and maintain vendor/supplier records.
• Support Purchase Requisition (PR) and Purchase Order (PO) processes.
• Assist with procurement workflow testing and validation.
• Support procurement-related issue analysis.
• Inventory Management Support inventory transactions and related processes.
• Assist with stock reconciliation.
• Monitor inventory records and reports.
• Support inventory data validation and issue resolution.
• Warehouse Management Assist with warehouse processes, including: Receiving Picking Put-away Shipping Support warehouse process documentation and testing.
• Assist users with basic warehouse process issues.
• Production Control Support production order creation and monitoring.
• Assist with Bill of Materials (BOM) validation.
• Support routing validation and production process testing.
• Assist with production planning and control activities.

Required qualifications

• Bachelor's degree in: Supply Chain Management Business Administration Engineering Operations Management Information Technology Or a related field 0–3 years of experience in Supply Chain, ERP Support, or Functional Consulting.
• Understanding of basic supply chain concepts and business processes.
• Strong analytical and problem-solving skills.
• Good communication and interpersonal skills.
• Ability to work collaboratively with business and technical teams.
• Willingness to learn ERP systems and supply chain technologies.

Preferred qualifications and skills

• Exposure to ERP platforms such as: Microsoft Dynamics 365 SCM SAP Oracle IFS Infor Basic knowledge of: Procurement Inventory Management Warehouse Management Production Planning Basic knowledge of SQL, Microsoft Excel, and reporting.
• Internship or academic/project experience in Supply Chain or ERP implementations.
• Relevant ERP or supply chain certifications are an advantage.
• Key Skills Supply Chain Fundamentals Procurement & Purchasing Inventory Management Warehouse Operations Production Planning Basics ERP Functional Support Business Process Analysis Process Documentation System Testing UAT Defect Tracking Microsoft Excel Basic SQL Reporting Analytical Thinking Problem Solving Communication Skills Team Collaboration Performance Indicators Timely completion of assigned tasks and deliverables.
• Quality and accuracy of documentation and testing activities.
• User satisfaction and effective issue resolution.
• Continuous improvement in ERP and supply chain knowledge.
• Achievement of relevant certifications and learning goals.
• Contribution to successful project implementation and delivery.

Employment details

• Location: BANGALORE