Technical Product Manager

Role overview

Technical Product Manager at Kapture

At Kapture CX, we are looking for a Technical Product Manager in our Customer experience Management Team.

What is this role all about?

This role acts as the link between the client, delivery, and product teams—responsible for ensuring smooth implementation, issue resolution, and alignment with the overall AI product ecosystem.

Here’s a more detailed description of what you will do in this role:

What does success look like in this role?

What would make you a good fit for this role?

Responsibilities

• Review project plans to identify any gaps in deliverables, timelines, or dependencies.
• Collaborate with backend and tech teams to troubleshoot and resolve project-related technical issues.
• Track and report progress across ongoing engagements and escalate risks proactively.

Required qualifications

• 3–5 years of experience in product delivery, product management, or project coordination roles, preferably within a SaaS or AI-led environment.
• Strong functional understanding of enterprise SaaS products, API integrations, and data flows.
• Excellent communication and problem-solving skills; comfortable interacting with both clients and technical teams.
• Ability to organize, prioritize, and execute multiple projects simultaneously.
• Experience working with cross-functional teams in dynamic, evolving environments.
• Technical Understanding: Good understanding of APIs, system integrations, databases, and basic coding concepts.
• Ability to work closely with development teams, understand technical requirements, and support solution delivery.
• What are the most critical skills for this role?
• You take ownership and think proactively about client success and platform adoption & optimization.
• You have a strong problem solving and debugging mindset - inspecting logs, tracing errors, and identifying root causes quickly.
• You are proficient with modern tech stacks and monitoring tools like Kafka, Grafana, and Sentry (or similar).
• You communicate technical concepts clearly and in a structured manner to both technical and non-technical stakeholders.
• Exposure to AI/ML-driven use cases, automation tools, or CRM platforms.
• Experience in client implementation or delivery roles within enterprise SaaS.
• Why should you be interested?
• Here’s what you will gain from this role: An opportunity to work at the intersection of technology, clients, and business impact.
• Strong leadership growth path across multiple functions Chance to work with the biggest brands and top leaders Hands-on exposure to large-scale CX automation and AI-powered platforms.
• Collaboration with highly skilled product, engineering, and customer success teams.
• Strong growth opportunities in a fast-scaling global SaaS organization, along with competitive compensation and performance-linked rewards.

Preferred qualifications and skills

• You will have an advantage if you:

Employment details

• Location: Bangalore [India]

About the employer

• Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions.
• Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.

Additional role details

• Who are we?
• We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.
• Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific.
• Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
• We are seeking a Delivery Product Manager to support end-to-end execution of AI delivery projects.
• Sounds interesting?
• Provide solution recommendations for custom client requirements or new use cases.
• Participate in client discussions as a product expert, ensuring clarity on capabilities and solution design.
• Work with other product teams to align deliverables with the broader AI delivery roadmap.
• Document product feedback and insights from delivery to help prioritize future enhancements.
• This is a Bangalore based role .
• We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.
• You consistently deliver smooth client experiences, drive product adoption, manage relationships, resolve issues before they escalate, and help customers fully leverage Kapture’s platform to achieve measurable business impact.
• Here are the basic