Technical Product Manager

Role overview

Technical Product Manager at Kapture CRM

At Kapture CX, we are looking for a Technical Product Manager in our Customer experience Management Team.

We are seeking a Delivery Product Manager to support end-to-end execution of AI delivery projects.

Here’s a more detailed description of what you will do in this role:

What does success look like in this role?

What would make you a good fit for this role?

Responsibilities

• Review project plans to identify any gaps in deliverables, timelines, or dependencies.
• Collaborate with backend and tech teams to troubleshoot and resolve project-related technical issues.

Required qualifications

• 3–5 years of experience in product delivery, product management, or project coordination roles, preferably within a SaaS or AI-led environment.
• Strong functional understanding of enterprise SaaS products, API integrations, and data flows.
• Excellent communication and problem-solving skills; comfortable interacting with both clients and technical teams.
• Ability to organize, prioritize, and execute multiple projects simultaneously.
• Experience working with cross-functional teams in dynamic, evolving environments.
• Technical Understanding: Good understanding of APIs, system integrations, databases, and basic coding concepts.
• Ability to work closely with development teams, understand technical requirements, and support solution delivery.
• What are the most critical skills for this role?
• You take ownership and think proactively about client success and platform adoption & optimization.
• You have a strong problem solving and debugging mindset - inspecting logs, tracing errors, and identifying root causes quickly.
• You are proficient with modern tech stacks and monitoring tools like Kafka, Grafana, and Sentry (or similar).
• You communicate technical concepts clearly and in a structured manner to both technical and non-technical stakeholders.
• Exposure to AI/ML-driven use cases, automation tools, or CRM platforms.
• Experience in client implementation or delivery roles within enterprise SaaS.
• Why should you be interested?
• Here’s what you will gain from this role: An opportunity to work at the intersection of technology, clients, and business impact.
• Strong leadership growth path across multiple functions Chance to work with the biggest brands and top leaders Hands-on exposure to large-scale CX automation and AI-powered platforms.
• Collaboration with highly skilled product, engineering, and customer success teams.
• Strong growth opportunities in a fast-scaling global SaaS organization, along with competitive compensation and performance-linked rewards.

Preferred qualifications and skills

• You will have an advantage if you:

Employment details

• Location: Bangalore [India]

Additional role details

• Who are we?
• Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions.
• We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.
• Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific.
• Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
• Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
• What is this role all about?
• This role acts as the link between the client, delivery, and product teams—responsible for ensuring smooth implementation, issue resolution, and alignment with the overall AI product ecosystem.
• Sounds interesting?
• Provide solution recommendations for custom client requirements or new use cases.
• Participate in client discussions as a product expert, ensuring clarity on capabilities and solution design.
• Work with other product teams to align deliverables with the broader AI delivery roadmap.
• Track and report progress across ongoing engagements and escalate risks proactively.
• Document product feedback and insights from delivery to help prioritize future enhancements.
• This is a Bangalore based role .
• We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.
• You consistently deliver smooth client experiences, drive product adoption, manage relationships, resolve issues before they escalate, and help customers fully leverage Kapture’s platform to achieve measurable business impact.
• Here are the basic