Sales Development Representative

Role overview

Sales Development Representative at Kapture CRM

What is this role all about?

What does success look like in this role?

What would make you a good fit for this role?

What are the most critical skills for this role?

Responsibilities

• You will work closely with the sales team to identify business opportunities, engage decision-makers, qualify prospects, and create high-quality sales conversations that contribute directly to revenue growth.
• Execute cold calling, email outreach, and other prospecting activities to build and strengthen the pipeline.
• Collaborate closely with Account Executives and the broader sales team to align on target accounts and business priorities.
• Maintain accurate prospect information, activity records, and pipeline data in the CRM.
• Work with a high-growth, AI-native SaaS company with global exposure.
• Work closely with experienced sales professionals and gain exposure to the complete sales cycle.

Preferred qualifications and skills

• You will have an advantage if you: Have experience working with SaaS, B2B technology, or software product companies .

Employment details

• Location: Delhi [India]

Additional role details

• Who are we?
• Kapture CX is building the agentic platform for CX.
• Our AI agents complete customer service, sales, collections and claims work for large enterprises.
• When a case needs judgement, they hand it to a person with the full context attached.
• If you've tracked an order, disputed a charge or followed up on a claim in India, there's a good chance Kapture was working behind the scenes.
• Founded in Bengaluru in 2014, Kapture has grown to over 400 people and works with more than 1,000 enterprises across 18 countries, including Unilever, Reliance, Tata, Coca-Cola, Bigbasket, Meesho, Lenskart and Airtel Payments Bank.
• We're headquartered in Bengaluru, with offices in Mumbai, Delhi NCR, the USA and the UAE.
• We're hiring people who want to build AI that millions of customers rely on every day.
• As a Sales Development Representative , you will be at the forefront of Kapture’s growth identifying the right prospects, creating meaningful conversations, and building a strong pipeline across domestic and international markets .
• Sounds interesting?
• Here’s what you will be doing: Identify and engage with key decision-makers across domestic and international markets.
• Research accounts, understand prospect needs, and identify relevant business opportunities.
• Generate, prospect, and qualify high-quality leads for the sales team.
• Schedule qualified meetings and meaningful conversations with prospective customers.
• Craft personalized and compelling sales emails tailored to different prospects and audiences.
• Understand customer trends, business challenges, and market opportunities to improve outreach effectiveness.
• Consistently work towards defined activity, meeting, pipeline, and conversion targets .
• Success means consistently building a high-quality sales pipeline , creating relevant conversations with prospective customers, converting prospects into qualified opportunities, and contributing to revenue growth across domestic and international markets.
• You have 1–4 years of experience in Business Development, Sales Development, Inside Sales, or a similar role.
• You have excellent verbal and written communication skills in English .
• You are confident speaking with prospects and engaging with senior business stakeholders.
• You are comfortable with cold calling, email outreach, and proactive prospecting .
• You are target-driven, persistent, and comfortable working in a fast-paced environment.
• You can manage multiple prospects and opportunities while maintaining strong follow-through.
• You have a strong learning mindset and enjoy understanding customer problems and business needs.
• Prospecting & Lead Generation – Ability to identify the right accounts and consistently build a qualified pipeline.
• Cold Calling & Outreach – Confidence in initiating conversations and creating interest with prospective customers.
• Communication & Persuasion – Ability to communicate clearly, understand prospect needs, and influence conversations.
• Sales Emailing – Ability to create concise, personalized, and compelling outreach messages.
• Qualification & Discovery – Ability to ask the right questions, identify business needs, and assess opportunity potential.
• Pipeline Management – Strong follow-up, organization, and CRM discipline.
• Have exposure to both domestic and international markets .
• Have experience selling or prospecting into enterprise accounts .
• Have worked with CRM platforms and sales engagement tools.
• Have experience working in a target-driven sales environment .
• Understand customer experience, automation, AI, CRM, or enterprise technology solutions.
• Why should you be interested?
• Build hands-on experience across domestic and international markets .
• Learn enterprise prospecting, consultative selling, and modern SaaS sales practices.
• Take ownership of building opportunities that directly contribute to Kapture’s growth.
• Grow your career in a fast-moving environment at the intersection of AI, SaaS, and enterprise technology .
• Does this sound like you?
• If you enjoy starting conversations, discovering business opportunities, and turning prospects into meaningful sales conversations, we’d love to hear from you.