Associate Product Manager

Role overview

Associate Product Manager at Kapture CRM

At Kapture CX, we are looking for an Associate Product Manager in our Product team.

Here’s a more detailed description of what you will do in this role: Collaborate with senior product managers and stakeholders to define bold product visions, strategies, and roadmaps that propel Kapture forward.

What would make you a good fit for this role?

Responsibilities

• Analyze performance metrics and user feedback to fuel data-driven decisions, while testing features and maintaining crystal-clear communication across teams.
• You'll excel by delivering features that wow clients, hit key metrics like user adoption and satisfaction, and contribute to roadmaps that keep Kapture ahead of the CX curve.

Required qualifications

• Hold a bachelor's degree in business, engineering, or a related field, with 1-3 years of experience in product management, SaaS, or related roles.
• Demonstrate strong analytical skills and familiarity with product metrics, market research tools, and customer feedback processes.
• Show proven ability to collaborate cross-functionally with engineering, design, and stakeholder teams.
• Bring excellent communication skills to document requirements, updates, and launches effectively.
• What are the most critical skills for this role?
• Master market research and competitor analysis to spot opportunities and translate them into product strategies.
• Excel at gathering, prioritizing, and documenting product requirements from diverse sources.
• Coordinate effortlessly with UX/UI, engineering, and other teams to ensure on-time, high-quality deliveries.
• Analyze metrics and feedback to drive iterative improvements and informed decisions.
• Are skilled in tools like Jira, Figma, or analytics platforms (e.g., Mixpanel, Amplitude).
• Bring prior exposure to agile methodologies or product testing/validation processes.
• Have built relationships across sales, marketing, and customer success for successful launches.
• Why should you be interested?
• Here’s what you will gain from this role: Hands-on experience shaping AI-driven products for global enterprises, fast-tracking your product management career.
• Collaboration with industry leaders in a high-growth SaaS environment, plus mentorship from senior PMs.
• Ownership of impactful features used by Fortune 500 clients, with clear paths to promotion.
• A vibrant Bangalore office culture with perks like flexible growth opportunities and innovation-driven projects.
• Does this sound like you?
• Click the Apply button to let us know!

Preferred qualifications and skills

• You will have an advantage if you: Have hands-on experience with AI-powered SaaS products or CX platforms.

Employment details

• Location: Bangalore [India]

Additional role details

• Who are we?
• Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions.
• We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.
• Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific.
• Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
• Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
• What is this role all about?
• Dive into the heart of product innovation where you'll shape cutting-edge AI-driven CX solutions, collaborate with top talent, and drive real impact for global enterprises—all while accelerating your growth in product management.
• Sounds interesting?
• Dive deep into market research and competitor analysis, uncovering trends, customer needs, and game-changing opportunities for enhancements.
• Gather and document razor-sharp product requirements from stakeholders, customers, and feedback, turning insights into actionable plans.
• Partner with UX/UI teams to craft intuitive designs that deliver exceptional user experiences, then coordinate with engineering for seamless, high-impact launches.
• This is a Bengaluru-based role.
• We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.
• What does success look like in this role?
• Here are the basic