Manager/ AD/ Director - Growth

Role overview

Manager/ AD/ Director - Growth at Kapture CRM

What is this role about?

Here's more detailed description of what you will do in this role : You will build and manage relationships with enterprise stakeholders, ranging from operational teams to CXO-level decision-makers, becoming a trusted advisor for customer growth and transformation initiatives.

What are the most critical skills for this role?

Responsibilities

• You will act as a trusted strategic advisor, helping clients unlock business value while driving platform adoption, expansion, and long-term partnerships.
• You will lead strategic business reviews, workshops, and executive presentations that demonstrate measurable business impact and ROI.
• You will partner with Product, Solutions, Delivery, and Customer Success teams to ensure successful adoption and execution of customer growth initiatives.
• You will analyze customer business challenges, operational metrics, and market trends to recommend scalable automation and customer experience improvements.

Preferred qualifications and skills

• You will have an advantage if you: You have prior experience in SaaS, AI, Automation, Customer Experience, CRM, or Enterprise Technology platforms.

Employment details

• Location: Bangalore [India]

Additional role details

• Who we are?
• Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions.
• We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.
• Over a thousand clients across 18 countries have used Kapture’s products to enhance their customer experience, including Unilever, Reliance, Coca-Cola, Bigbasket, Meesho, Airtel Payments Bank and Cathay Pacific.
• Kapture delivers industry-specific solutions powered by AI, tailored workflows, and seamless automation.
• Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.
• As a Director - Growth , you will work closely with enterprise customers to identify growth opportunities through AI, automation and digital transformation initiatives.
• Sounds interesting?
• You will identify AI-led business opportunities, uncover new use cases, and drive upsell and cross-sell opportunities across your account portfolio.
• This is a Delhi -based role.
• We work five days a week from the office, as we believe in-person interactions fuel innovation and agility.
• What does success look like?
• You consistently help customers realize measurable business outcomes through AI and automation while driving strong adoption, executive engagement, revenue expansion, and long-term customer retention.
• What makes you a good fit?
• You have 7-12 years of experience in Consulting, GTM Strategy, Growth Strategy, Founder’s Office or Strategic Account Management roles.
• You have experience working directly with enterprise customers and influencing senior business stakeholders.
• You have successfully driven business growth, strategic initiatives, customer expansion, or transformation programs.
• You possess strong analytical thinking and can translate business challenges into actionable solutions.
• You can confidently engage and communicate with stakeholders across all levels, including CXOs and business leaders.
• You can identify growth opportunities and build compelling business cases that drive customer investment decisions.
• You can combine strategic thinking with commercial acumen to influence outcomes and drive revenue expansion.
• You can simplify complex concepts and present data-driven recommendations with clarity and impact.
• You have worked in consulting, founder’s office, business transformation, or growth-focused roles within high-growth technology companies.
• You have experience managing global or multi-market enterprise accounts.
• You have demonstrated success in driving strategic customer initiatives, digital transformation projects, or executive-level engagements.
• Why should you be interested?
• Here’s what you will gain from this role: Opportunity to work at the forefront of AI-powered customer experience transformation.
• Exposure to enterprise customers across industries and international markets.
• High ownership and visibility with direct impact on revenue growth and customer success.
• Opportunity to influence strategic business decisions and work closely with senior leadership.
• A fast-paced environment that accelerates learning, career growth, and leadership development.
• The chance to shape how leading enterprises adopt AI and automation to transform customer experiences.