Director Delivery

Role overview

Director Delivery at Jade Global

Client Engagement & Satisfaction Serve as the primary delivery contact for the client; build trusted relationships with key stakeholders.

Responsibilities

• You will manage service delivery execution, customer satisfaction, governance, and stakeholder alignment to ensure projects and services are delivered on time, within scope, and with the highest quality.
• Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business reviews (QBRs).
• Own customer satisfaction (CSAT) metrics and proactively manage feedback and improvement actions.
• Delivery Management Oversee end-to-end delivery of projects, managed services, and enhancement requests.
• Ensure delivery is in alignment with contracted scope, SLAs, and KPIs.
• Manage RAID logs, resource planning, and issue escalations to ensure seamless delivery execution.
• Governance & Reporting Drive delivery governance through structured reporting, dashboards, and executive updates.
• Monitor performance metrics, financial health (margins, revenue realization), and resource utilization.
• Collaboration & Leadership Work closely with Sales, Solution Leads, Practice Heads, and Onsite-Offshore delivery teams.
• Provide mentorship and guidance to project teams; foster a culture of accountability and excellence.
• Identify and escalate opportunities for growth, cross-sell, and transformation initiatives.
• Strong understanding of enterprise platforms (e.g., Oracle, Salesforce, ServiceNow, Workday, Boomi).
• Proven track record in delivering projects with distributed teams (onsite-offshore).
• Excellent communication, stakeholder management, and executive presence.
• Experience with tools such as Jira, ServiceNow, MS Project, Power BI, or similar reporting platforms.
• Experience with Agile/DevOps models and AI-led delivery acceleration.
• Why Jade Global?
• Award-winning enterprise partner (Oracle, Salesforce, ServiceNow, Boomi, and more) Diverse global culture with over 2,000 employees High-growth environment with opportunities for innovation and leadership Hybrid work flexibility and inclusive leadership culture Working at Jade Global Talented people are drawn to world-class organizations that offer outstanding opportunities, and Jade Global is an employer of choice for individuals around the world.
• We invest in each employee’s personal and professional wellbeing because we understand that client success, as well as our ultimate success, starts with our employees.
• We seek to provide the benefits you need while standing behind you every step of the way.
• Our programs include health-related policies and leave donation policy.

Preferred qualifications and skills

• Qualifications & Skills Bachelor’s degree in Engineering, Information Technology, or a related field; MBA preferred. 8+ years of experience in IT services delivery, including 3+ years in a client-facing delivery management role.
• Nice to Have Domain experience in Hi-Tech, Healthcare & Life Sciences, or Manufacturing industries.
• Certifications: PMP, ITIL, Scrum Master, or equivalent preferred.

Employment details

• Location: Hyderabad [Telangana]

Additional role details

• Director Delivery1 Role Summary As a Client Delivery Leader, you will serve as the single point of accountability for delivery success across one or more key client accounts.
• The ideal candidate thrives in dynamic environments and is passionate about building lasting customer relationships through operational excellence and value-driven delivery.