Associate/Sr Associate - Contact Center (Domestic Voice Process)

Role overview

Associate/Sr Associate - Contact Center (Domestic Voice Process) at KFin Technologies

Responsibilities

• Answer incoming calls OR respond to customer emails Management and resolve customer complaints Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify and resolve customer complaints using applicable software Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Job Specification : 1.Candiate must be a Graduate/Post Graduate 2.Candidate must have command/proficiency in both English &Hindi 3.Proficient with MS Office (Excel, Word, PowerPoint)

Employment details

• Location: Hyderabad [India]

Additional role details

• Roles and