Team Leader – Operations

Role overview

Team Leader – Operations at KocharTech

Motivating the team to achieve organizational goals.

Managing a team of 15 to 20 associates Reporting to AM/Manager Responsible for AHT, attrition, shrinkage, and Csat management Managing the day-to-day activities of the group.

Developing and implementing a timeline to achieve targets.

Delegating tasks to team members.

Conducting training of team members to maximize their potential.

Empowering team members with skills to improve their confidence, product knowledge, and communication skills.

Conducting quarterly performance reviews.

Contributing to the growth of the company through a successful team.

Creating a pleasant working environment that inspires the team.

Responsible for driving process-related KPIs Work Module – Work from Office

Required qualifications

• Minimum qualification: Proficiency in verbal and written communication Experience in Team Handling 1.5 years Exposure and understanding of BPM processes Record and experience working in/with an Customer Experience/Sales organization

Employment details

• Job Role: Monitor and manage Average Handling Time (AHT), attrition, shrinkage, and Customer Satisfaction (CSat) metrics to ensure efficient and effective operations.
• Location: Amritsar [India]