Senior Associate - Process Engineering

Role overview

Senior Associate - Process Engineering at JP Morgan

Own end-to-end process design from early concept through implementation, adoption, and stabilization for new and evolving customer journeys.

Responsibilities

• Design and stand up future-state processes to support new products, features, and digital journeys as the business scales.
• Execute impact assessments for product launches to identify downstream operational, process, risk, and control implications and drive required changes.
• Perform structured current-state analysis (data, volumes, exceptions, handoffs, pain points, and controls) and translate findings into practical target-state recommendations.
• Quantify opportunities and outcomes (for example, straight-through processing, cycle time reduction, reduced exception rates, improved controls) and track delivery to measurable results.
• Lead cross-functional working sessions and walkthroughs to align on scope, target state, trade-offs, sequencing, and decisions.
• Obtain formal Operations sign-off on process maps and target-state recommendations, managing dependencies, risks, issues, and escalations.
• Prepare clear materials and present in governance forums, articulating decisions required, key risks, and delivery progress.
• Create and maintain end-to-end process maps in Signavio (or equivalent), including journeys, exception paths, ownership, decision points, and control points.
• Maintain clear linkages between process steps, risks, and controls so designs are implementable and auditable.
• Identify workflow and case management optimization opportunities and translate them into delivery items (for example, Jira epics and stories) with defined scope, outcomes, and acceptance criteria.
• Required qualifications, skills, and capabilities: 5+ years of experience in process engineering, business process management, or transformation.
• Experience in United Kingdom and European Union retail banking, including digital banking channels and domains such as onboarding, payments, lending, servicing, cards, fraud, or financial crime.
• Strong process analysis skills, including assessment of volumes, exceptions, failure demand, handoffs, and control points.
• Hands-on experience creating and maintaining process models using Business Process Model and Notation (BPMN).
• Hands-on experience with Signavio or another BPMN tool such as ARIS.
• Ability to lead cross-functional working sessions, challenge constructively, and drive stakeholders from ambiguity to decision and closure.
• Risk and controls mindset, with the ability to identify control gaps and partner effectively with controls and operational risk stakeholders.
• Strong critical thinking and logical reasoning skills to connect cause-and-effect across end-to-end journeys and recommend data-grounded improvements.
• Executive-ready communication skills to synthesize complex process and risk topics into clear options, recommendations, and decisions required.
• Consulting experience or experience delivering large-scale transformation, including re-engineering, greenfield builds, or operating model change.
• Experience improving case management and identifying automation opportunities in workflow-heavy environments.
• Design and automate digital banking processes that elevate customer journeys, strengthen controls, and reduce risk.

Preferred qualifications and skills

• Preferred qualifications, skills, and capabilities: Experience using Jira and Confluence to translate process design into delivery.

Employment details

• Location: Bengaluru [Karnataka] [India]

Additional role details

• Bring your expertise to shape seamless digital journeys by turning complex, cross-functional needs into resilient, well-controlled operations with measurable outcomes.
• As a Process Engineering Senior Associate in the Digital Banking team within International Consumer Bank, you design and implement end-to-end processes that enable new products, features, and customer journeys.
• You partner across Product, Operations, Technology, Legal, Compliance, and Controls to translate ambiguity into clear target states with embedded risk and control intent.
• You build practical, automated, auditable processes that improve customer experience, reduce manual effort, and lower operational risk.
• Job