Lead - HR Operations

Role overview

Lead - HR Operations at Lowes India

The role provides operational guidance and coaching to the HR Operations team, strengthens process discipline and governance, and drives accountability across key HR processes.

The role also leverages data and insights to monitor performance and collaborates with cross-functional stakeholders to ensure effective and consistent HR service delivery.

The role requires strong operational expertise, analytical thinking, communication, coaching, accountability, ownership, and collaboration.

Responsibilities

• Lead, coach, and develop the HR Operations team, creating a collaborative and high-performing work environment.
• Drive process improvement, standardization, and automation opportunities to improve efficiency, quality, controls, and associate experience.
• Maintain strong process documentation, operational controls, data accuracy, and audit readiness, and support adoption of new policies, processes, systems, and organizational changes.
• Qualification.

Required qualifications

• Required - Bachelor's degree , Human Resources, Business Administration, or a related discipline .

Preferred qualifications and skills

• Preferred - Postgraduate qualification ,Human Resources, Organizational Development, or a related discipline . 6+ years of HR experience, with significant experience in HR Operations, Shared Services, or HR Service Delivery.

Employment details

• Location: Bengaluru [Karnātaka] [India]

Benefits

• Partner effectively with HRBPs, Talent Acquisition, Payroll, Benefits, HR Technology, Finance, Legal, vendors, and other stakeholders to support end-to-end HR service delivery.

Additional role details

• The Lead-HR Operations is responsible for driving day-to-day operational excellence, ensuring consistent, accurate, and timely HR service delivery while supporting a positive associate experience.
• The role serves as a key operational partner to the HR Operations Manager, providing coverage and continuity when needed, while proactively identifying risks, resolving complex issues, and driving operational rigor and continuous improvement.
• Oversee key employee lifecycle processes, including onboarding, employee data changes, transfers, background verification, leave administration, and separation/offboarding.
• Ensure HR Operations activities are delivered accurately and within defined SLAs, policies, SOPs, controls, and compliance requirements.
• Own operational reporting and analytics, using data to identify trends, risks, performance gaps, and opportunities for improvement.
• Provide leadership on operational priorities, escalations, risks, and complex cases, partnering with relevant teams to drive appropriate outcomes.
• Build team capability and operational resilience through coaching, cross-training, knowledge sharing, and effective workload planning.
• Demonstrated experience leading, coaching, and developing teams.
• Strong experience in HR operational delivery, employee lifecycle processes, service delivery, SLAs, controls, and governance.
• Strong data analytics, reporting, and Excel capabilities, with the ability to translate data into meaningful operational insights.
• Strong written and verbal communication, stakeholder management, and collaboration skills.
• Experience working with HCM and case-management platforms, preferably Workday and ServiceNow or similar systems.
• Demonstrated accountability and ownership, with strong problem-solving, decision-making, prioritization, and continuous-improvement capabilities.