IND-Analyst_Marketplace Management

Role overview

IND-Analyst_Marketplace Management at Lowes India

Secondary Skills (desired).

This role will partner across digital and merchandising to implement the category expansion strategy for third-party sellers, enable a clear process to get those sellers onto the site and continuously improve the process to reduce cycle time and increase seller satisfaction.

Responsibilities

• Ensure all the appropriate seller information/ item attributes are captured, verified and uploaded to ensure sellers and products are listed and meet the necessary guardrails, aligned to Lowe’s data quality guidelines.
• Support managers/leadership in maintaing SOP documents, review and refine processes for optimal efficiency.
• Implement technical rules and other processes within the seller management tools to automate aspects of the function.
• Required Minimum Qualifications.
• Skill Set Required.

Employment details

• Location: Bengaluru [Karnātaka] [India]

About the employer

• The team focuses on Provide the customer the most compelling Direct To Customer experience in home improvement by developing and maintaining a strong vendor network and supplier partnership within the Digital Commerce space.

Additional role details

• The Analyst, Marketplace Management is responsible for onboarding new sellers and items onto Lowes.com and maintaining the relationship with the seller post onboarding.
• This will include monitoring performance, conducting business reviews, identifying opportunities for improvement and triaging issues that arise.
• The ideal candidate will be detail-oriented with digital business or merchandise operations experience, home improvement or digital retail knowledge, and strong organizational skills.
• Provide onboarding support to welcome sellers onto lowes.com, shepherding them through all set-up steps/activities on DSCO/Rithum/Mirakl and other seller platforms as necessary.
• Own and execute semi-complex process/tasks assigned ensuring expected timelines are met to complete successful onboarding of seller and items without escalations owning individual operational KPIs.
• Regularly interface and consult with sellers, troubleshooting set-up issues to aid in successfully onboarding items into the marketplace.
• Maintain and organize seller-related documents, follow-up as necessary.
• In partnership with Trust & Safety and Seller Operations teams, ensure seller standards are defined and upheld.
• Meet or exceed key results (financial, operational and customer) related to digital third-party sellers through collaborative improvement.
• Keeps leadership informed of progress, escalates for support as necessary.
• Min 2+ Years relevant experience in online/retail merchandising, digital business, operations.
• Education Qualification & Certifications (optional).
• Bachelors Degree Business Administration, Marketing, Operations, Data Analytics, or related field.
• Experience with digital or marketplace or category merchandising.
• Highly Detail-oriented with strong operational mindset.
• Proven Expertise in third-party assortment management, data quality methodology/guidelines.
• Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls(to be evaluated).
• Experience in Customer facing/telecall/Customer Support roles.
• Experience working with Excel and other data/reporting tools.
• Excellent problem-solving and time management skills.
• Retail corporate experience.
• Experience with third party marketplace systems such as DSCO/Rithum/Mirakl etc.
• Experience with ticketing/volume management tools.
• Experience managing a business portfolio in a large retail environment.
• Account management, client serving or consulting experience.
• Experience with data analysis and providing insights about the data.