Customer Success Analyst

Magnitude Software · Hyderabad

Collected role description

Customer Success Analyst at Magnitude Software

Handling "At Risk" customers effectively is crucial for maintaining relationships and preventing churn

Shift timings - 5.30 pm to 2.30 am Work mode - Work from office (Hyderabad location) Responsibilities

Update customer health information when applicable based on negotiation and discussions with the customer

Create renewal offers/quotes based on contract information, customer usage, and company direction

Report and maintain an accurate forecast; manage renewal forecasting meetings and collaboration activities for designated account portfolio

Negotiate contract terms and pricing with guidance from relevant internal departments and management

Maintain and update account information in CRM

Refer potential opportunities for expansion to our Sales team

Share customer feedback with appropriate internal departments including but not limited to Customer Success, Support, and Management

Gain a basic knowledge of insightsoftware solutions to better communicate value with customers

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Drive & Discipline – ability to focus and work hard to achieve the right results.

Customer Focus - Enthusiastic about making clients successful.

Integrity – high ethical standards and doing the right thing even when others aren’t looking.

Mental agility – a keen intellect and comfort with complexity; enjoy tackling new challenges and solving problems.

Detail-orientation – be thorough and consistently deliver high-quality work

Renewals Management or Account Management in the software industry
Knowledge of CRM systems, preferably Salesforce: The Customer Company
Knowledge and experience reviewing and comprehending contract terms, preferably in software.
Ability to work in a fast-paced environment.
Ability to work cross-functionally with other departments and team members.
Comfortable in a highly autonomous role with strong organizational skills
Knowledge of CPQ, SalesLoft, NetSuite, and other related tools a plus
Ready to work in eastern shift time (evening 5:30 to morning 2:30 India time)
Excellent interpersonal and written and oral communication skills.

Salesforce: The Customer Company or any CRM experience
Experience working for a software company in the renewals or customer success department.

insightsoftware is a global provider of reporting, analytics, and performance management solutions that unlock the potential of business data and transform the way finance and data teams operate.
We empower leaders from over 32,000 organizations to make timely and intelligent decisions.
Our comprehensive solutions span Financial Planning and Analysis (FP&A), Controllership, and Data and Analytics.
We deliver finance teams the insights required to navigate any economic climate and drive greater financial intelligence, while increasing productivity, visibility, accuracy, and compliance.
Learn more at insightsoftware.com.
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