Customer Support Engineer

Role overview

Customer Support Engineer at MotivityLabs

We are seeking a dynamic and customer-focused Specialist to join our team.

Responsibilities

• You will act as a key liaison between the customer and the technical team, ensuring seamless communication and resolution of technical issues while also promoting customer satisfaction and success.

Required qualifications

• Any professional degree viz.
• B.E./ B.Tech / MBA/ MCA.
• Preferences: Technical certifications or experience with Cloud Computing Services and relevant. - Previous experience in a customer success or account management role.
• Skills: - Proven experience in customer support or technical support, preferably in a customer-facing role. - Good understanding of technical troubleshooting processes, SDLC. - Exceptional communication skills, with the ability to explain complex technical concepts to non-technical audiences. - Strong problem-solving skills and attention to detail. - Empathy and customer-first mentality with the ability to manage difficult situations professionally. - Ability to work independently, prioritize tasks, and manage time effectively. - Experience with Project Management and ticketing systems tools. - Familiarity with customer engagement practices, including relationship-building and customer retention strategies.
• Role/ Activities: - Serve as the First point of contact for customers, maintaining strong relationships through regular check-ins and follow-ups, thereby liasing between Internal Technical team & Customer - Understand customers’ goals and challenges, and offer tailored solutions that drive customer satisfaction and long-term success.
• Please share your references to Talent@motivitylabs.com / referrals@motivitylabs.com

Employment details

• Location: Hyderabad [India]

Additional role details

• Exp: 0 – 1 Year Please find below the Job Description below: Title: Customer Success Engineer/ Customer Support Engineer/ Client Support Technician/ Technical Account Manager.
• In this role, you will be responsible for providing top-notch technical support while fostering strong customer relationships.