Senior Staff Engineer, ServiceNow (HAM)
Nagarro · Remote
Collected role description
Role overview
Senior Staff Engineer, ServiceNow (HAM) at Nagarro
Work with the ServiceNow team to implement ServiceNow solutions across global locations
Responsibilities
- Provide technical expertise in ServiceNow ITAM modules, including HAM and SAM
- Design, develop, and implement ServiceNow integrations
- Understand business needs and align them with standardized processes and solution design
- Develop and implement technical solutions on the ServiceNow platform
- Perform component integration testing and ensure quality delivery
- Configure and customize ServiceNow applications based on business requirements
- Implement configuration changes using UI Policies, UI Actions, Business Rules, Client Scripts, Jelly Scripting, and AngularJS
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the ServiceNow platform
- Ensure adherence to ServiceNow best practices and continuous improvement initiatives
- Participate in design reviews, code reviews, and provide technical recommendations
Required qualifications
- Experience - 7+ years
- Strong experience in ServiceNow ITAM, HAM,ITSM, and Integrations
- Hands-on experience in designing and implementing ServiceNow integrations
- Experience in ServiceNow Asset Management processes and best practices
- Experience in other modules like ITOM or CSM along with ITIL knowledge
- ServiceNow SPM certification is mandatory
- Strong understanding of ITAM, HAM, SAM, and ITSM modules
- Ability to translate business requirements into technical solutions
- Experience in developing and implementing technical solutions and performing integration testing
- Hands-on experience with ServiceNow scripting such as Business Rules, Client Scripts, UI Policies, UI Actions, Jelly Scripting, and AngularJS
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work in a global delivery environment
- Minimum qualification: Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Employment details
- Location: Remote [India]
Collected minimum qualification
<p>Bachelor’s or master’s degree in computer science, Information Technology, or a related field</p>
Collected experience requirement
7 years