Associate Principal Engineer, ServiceNow(CMDB,ITOM,ITSM)
Nagarro · Remote
Collected role description
Role overview
Associate Principal Engineer, ServiceNow(CMDB,ITOM,ITSM) at Nagarro
Work with the ServiceNow team to implement ServiceNow solutions across global locations
Responsibilities
- Provide technical expertise in ServiceNow ITSM and ITOM modules
- Design, develop, and implement ServiceNow integrations with enterprise applications
- Understand business needs and align them with standardized processes and solution design
- Prepare technical specifications and implementation documents
- Develop and implement technical solutions on the ServiceNow platform
- Configure and customize ServiceNow applications based on business requirements
- Support CMDB implementation, maintenance, and optimization activities
- Implement and support Service Mapping solutions
- Perform component integration testing and ensure quality delivery
- Collaborate with cross-functional teams to ensure successful project delivery
- Troubleshoot and resolve technical issues on the ServiceNow platform
- Ensure adherence to ServiceNow best practices and continuous improvement initiatives
- Participate in design reviews, code reviews, and provide technical recommendations
Required qualifications
- 9+years
- Strong experience in ServiceNow ITSM, ITOM, CMDB, Service Mapping, and Integrations
- Hands-on experience in designing and implementing ServiceNow integrations
- Strong understanding of ServiceNow platform architecture and best practices
- Experience in implementing and supporting ITSM and ITOM solutions
- Experience in CMDB management and Service Mapping implementation
- Experience in other ServiceNow modules such as SPM, GRC, or HRSD
- Ability to understand business requirements and translate them into technical solutions
- Experience in developing technical solutions and performing integration testing
- Strong problem-solving, communication, and stakeholder management skills
- Ability to work effectively in a global delivery environment
- Minimum qualification: Bachelor’s or master’s degree in computer science, Information Technology, or a related field
Preferred qualifications and skills
- ITIL knowledge is preferred
- ServiceNow certification in any module is preferred
Employment details
- Location: Remote [India]
Collected minimum qualification
<p>Bachelor’s or master’s degree in computer science, Information Technology, or a related field</p>
Collected experience requirement
9+ years