Customer Success - Team Lead

Role overview

Customer Success - Team Lead at Netcore Cloud

Required qualifications

• 7 –12 years
• Role & Responsibilities
• Develop an intimate understanding of your customers’ businesses
• Lead a Team of 2-3 CSMs
• Develop a network of champions within each account through education, coaching and strong influencing skills
• Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals.
• Be an expert on trends and best practices for digital marketing and analytics.
• Enlighten our customers with insights garnered from their own data and industry trends.
• Ensure customers get maximum value from customer engagement by leveraging full platform functionality.
• Handle customer concerns with confidence, putting them at ease.
• Generate Case Studies, Testimonials & PR from customers
• Opportunities
• Learn best of the marketing technologies and concepts
• Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
• Represent on behalf of customers/company at different forums/webinars
• Lead a team of 2-3 CSMs
• 7 to 12 years of experience in CRM or Customer Success (Ideal)
• Hands-on exposure to MarTech with a strong understanding of its platforms and solutions.
• Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
• Ability to work with cross-functional teams
• Strong project management and time management skills
• Ability to identify and implement process improvements
• Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution
• Ability to communicate clearly and strategically with clients, team members, and the marketplace
• Ability to respond quickly to critical issues and roadblock
• Excellent presentation skills
• Why Netcore?
• Netcore Cloud ( www.netcorecloud.com ) is a leading comprehensive customer engagement platform that powers interactions between consumers and the brands they love.
• Headquartered in Mumbai, we have a global footprint in 20+ countries across the Americas, EMEA, and APAC.
• We are proud to be certified as a Great Place to Work for eight consecutive years.
• Life @ Netcore: https://netcorecloud.com/careers/
• A career at Netcore is more than just a job — it’s an opportunity to shape the future.
• If this sounds like a place where you can thrive, we can’t wait to meet you!
• What’s in it for you?
• Immense growth, continuous learning and consult the top-notch international brands
• Work with some of the most innovative brains
• Opportunity to explore your entrepreneurial mindset
• Open culture where your creative bug gets activated.

Employment details

• Location: Lower Parel, Mumbai, India
• Location: Mumbai [India]

Additional role details

• Customer Success - Team Lead