Customer Success - AM/ Manager

Role overview

Customer Success - AM/ Manager at Netcore Cloud

Responsibilities

• Develop an intimate understanding of your customers’ businesses
• Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
• Ensure customers get maximum value from customer engagement by leveraging full platform functionality

Required qualifications

• MBA in Marketing is a plus
• 2 to 12 years of experience in digital marketing, CRM or Customer Success (Ideal)
• Strong attention to detail, dedicated work ethic, organized, and strong communication skills desired
• Ability to work with cross-functional teams
• Strong project management and time management skills
• Ability to identify and implement process improvements
• Strong problem-solving skills – diagnosis, root-cause assessment, option evaluation and resolution
• Ability to communicate clearly and strategically with clients, team members, and the marketplace
• Ability to respond quickly to critical issues and roadblock
• Good communication skills (Written/Oral)
• Excellent presentation skills
• Why Netcore?
• Being first is in our nature.
• Netcore cloud is first and leading AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue and retention.
• Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for business of all sizes.
• Our CEE platform includes 6 products – Customer Engagement, Email, Personalization, Product Experience, Customer Data platform (CDP) & Raman – our AI engine.
• Netcore has a perfect combo of experience as well as an agile mind.
• We currently work with 5000+ enterprise brands across 18 countries and serve more than 70% Unicorns in India, making us among the top-rated customer engagement & experience platform.
• Headquartered in Mumbai, we have our global footprints across 10 countries worldwide including United States and Germany.
• Being certified as a Great Place to Work for three consecutive years only reinforces Netcore’s principle of being a people-centric company – where you will not be just an employee but a family member of the organization.
• A career at Netcore is more than just a job — it’s an opportunity to shape the future.
• For more information, please visit netcorecloud.com or follow us on LinkedIn.
• What’s in it for you?
• Immense growth, continuous learning and consult the top-notch international brands
• Work with some of the most innovative brains
• Opportunity to explore your entrepreneurial mindset
• Open culture where your creative bug gets activated.
• If this sounds like a company you would like to be a part of, and a role you would thrive in, please don’t hold back from applying!
• We need your unique perspective for our continued innovation and success!
• So let’s converse!
• Our inquisitive nature is all keen to know more about you.

Employment details

• Gurugram | Customer Success Team | Full-time
• Location: Gurugram [India]

Additional role details

• Do you love to own customer’s KPIs?
• Are you an evangelist who would like to help the marquee Enterprise brands?
• Then this is the role for you!
• Role & Responsibilities
• Develop a network of champions within each account through education, coaching and strong influencing skills
• Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert and help them in creating marketing strategy & user lifecycle journey
• Be an expert on trends and best practices for digital marketing and analytics
• Enlighten our customers with insights garnered from their own data and industry trends
• Handle customer concerns with confidence, putting them at ease
• Generate Case Studies, Testimonials & PR from customers opportunities
• Learn best of the marketing technologies and concepts
• Opportunity to work with diverse of clients in diverse industries and learn their marketing concepts
• Represent on behalf of customers/company at different forums/webinars