ServiceNow Lead Engineer - AI

Role overview

ServiceNow Lead Engineer - AI at NewRocket

As the Principal Architect, you’ll take charge of design, development, and leadership across our AI/ML practice:

Responsibilities

• Lead & Inspire – Mentor a team of AI/ML developers while shaping next-gen Agentic AI solutions in ServiceNow.
• Build AI at Scale – Develop, train, and deploy ML models for predictive analytics, classification, and clustering.
• Cloud Power – Work across AWS (SageMaker, Lambda, S3), Azure, and Google Cloud (Vertex AI) to deliver scalable solutions.
• NLP Innovation – Fine-tune Hugging Face transformer models (BERT, GPT) for classification, summarization, and sentiment analysis.
• Smart Automation – Build chatbots and AI automations with Microsoft Teams, Azure AI, and ServiceNow.
• Big Data Mastery – Harness Apache Spark and Snowflake for large-scale analytics and data processing.
• Data Engineering – Design ETL pipelines ensuring quality, transformation, and validation.
• Database Excellence – Optimize SQL, MySQL, PostgreSQL, and MongoDB for performance.
• Visual Storytelling – Turn insights into impact using Tableau and Power BI.
• LLM Leadership – Train and deploy Large Language Models for conversational AI, generation, and summarization.
• Agentic AI – Engineer autonomous, adaptive AI agents capable of real-time learning and decision-making.

Required qualifications

• 5+ years applying AI & automation within ServiceNow ecosystems.
• Proven track record in a senior/lead role, mentoring developers and guiding complex projects.
• Strong coding expertise in Python & SQL, with ML frameworks (TensorFlow, PyTorch, Scikit-learn).
• Deep knowledge of algorithms, OOP, and functional design principles.
• Proficiency with Pandas, NumPy, Matplotlib, Seaborn for analytics.
• Cloud fluency: AWS, Azure, Google Cloud.
• Experience in big data processing (Spark, Snowflake).
• NLP expertise with Hugging Face and cloud AI services.
• Strong grasp of databases, data warehousing, and optimization.
• Skilled with data visualization tools (Tableau, Power BI).
• A collaborative spirit, eager to adapt, learn, and lead in an evolving AI landscape.
• Exceptional problem-solving and analytical skills.
• Bachelor’s degree in Computer Science, Data Science, AI/ML, or related field.
• Why Join Us?
• Work on cutting-edge AI/ML projects with global enterprises.
• Be at the forefront of Agentic AI in ServiceNow.
• Join a culture where your voice matters, your growth matters, and YOU matter.
• We’re not just building AI—we’re building the future of intelligent enterprises.
• Come join our crew.
• Go Beyond with NewRocket.

Employment details

• Location: India - Remote

About the employer

• At NewRocket, a global Elite ServiceNow Partner, we don’t just implement technology—we help the world’s top enterprises navigate change with confidence.

Additional role details

• ServiceNow Lead Engineer – AI (India)
• Join the Crew That’s #GoingBeyond
• Now we’re building the next frontier: Agentic AI in ServiceNow.
• We’re looking for a ServiceNow Lead Engineer (India) to spearhead our AI/ML development efforts.
• This is your chance to lead a high-impact team and design AI solutions that transform workflows, boost intelligence, and set new industry standards.