Senior Services Program Manager, Actimize (LMS Administrator)

Role overview

Senior Services Program Manager, Actimize (LMS Administrator) at NICE India

So, what’s the role all about?

The role will work closely with Learning & Development, Content Development, Trainers, IT, vendors, and business stakeholders to ensure a seamless learner and administrator experience.

Responsibilities

• Manage users, enrollments, learning plans, courses, certifications, permissions, and workflows.
• Coordinate with LMS vendors and internal IT teams for integrations and issue resolution.
• Ensure LMS data and learning records are accurate and up to date.
• Provide operational support to trainers, content developers, administrators, and learners.
• Provide actionable insights to improve learner engagement and operational efficiency.
• Support SCORM/xAPI and other digital learning standards as applicable.
• You will have an advantage if you also have:
• Provide reliable learning analytics and reporting.
• Deliver a smooth experience for learners, trainers, content developers, and stakeholders.

Preferred qualifications and skills

• Strong analytical and reporting skills; experience with Excel/Power BI is desirable.
• Knowledge of cloud platforms such as AWS/Azure is an advantage.

Employment details

• At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.
• Location: India - Pune

Additional role details

• At NiCE, we don’t limit our challenges.
• We challenge our limits.
• Always.
• We’re ambitious.
• We’re game changers.
• And we play to win.
• We set the highest standards and execute beyond them.
• And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
• As an LMS & Learning Technology Specialist, you will be responsible for supporting and eventually owning the end-to-end LMS implementation, day-to-day administration, integrations, reporting, and continuous improvement of Actimize University’s learning platform.
• How will you make an impact?
• LMS implementation and administration: Support and eventually own end-to-end LMS implementation, configuration, testing, and rollout.
• Configure and maintain LMS features based on AU business requirements.
• Learning operations: Manage training registrations, learner access, course assignments, and certification workflows.
• Identify and resolve issues proactively to minimize disruption.
• Reporting and analytics: Develop and maintain dashboards and reports covering learner activity, course completion, certifications, training participation, and other AU KPIs.
• Automate recurring reports and administrative processes wherever possible.
• Content and digital learning enablement: Partner with content developers to publish and maintain self-paced learning content.
• Ensure content is correctly configured, tested, and production-ready within the LMS.
• Continuous improvement and innovation: Identify opportunities to automate and simplify LMS processes.
• Explore AI and emerging learning technologies to improve learner experience and operational efficiency.
• Establish and maintain LMS administration standards, processes, and documentation.
• Have you got what it takes?
• 5–8 years of experience in LMS administration, Learning Technology, or Learning Operations.
• Hands-on experience with enterprise LMS platforms such as Sana, Docebo, Cornerstone, Moodle, SuccessFactors, or similar.
• Experience in LMS implementation, configuration, testing, and troubleshooting.
• Strong understanding of digital learning, SCORM, learner management, and certification workflows.
• Experience working with external vendors and cross-functional teams.
• Strong communication, stakeholder management, and problem-solving skills.
• Ability to work independently and take end-to-end ownership.
• Experience supporting a large-scale LMS implementation.
• Exposure to APIs, integrations, SSO, and learning technology ecosystems.
• Experience with AI-enabled learning platforms and automation.
• Experience in professional services, enterprise software, or technology training environments.
• What success looks like
• Within the first 12 months, the successful candidate should be able to:
• Successfully support the AU LMS implementation and rollout.
• Independently manage day-to-day LMS operations.
• Establish robust LMS administration processes and governance.
• Improve automation and reduce manual administrative effort.
• Become the go-to SME for AU’s learning technology ecosystem.
• Key competencies
• Ownership | Learning Technology | Problem Solving | Stakeholder Management | Automation Mindset | Attention to Detail | Agility | Continuous Improvement
• What’s in it for you?
• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations.
• If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
• Enjoy NiCE-FLEX!
• Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
• Requisition ID: 11771
• Reporting to: Tech Manager, Professional Services, Actimize
• Role Type: Individual Contributor
• About NiCE
• NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.
• Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
• Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
• NiCE is proud to be an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.