Senior Manager Sales

Role overview

Senior Manager Sales at Nucleus Software

Business Development & Sales Identify, qualify, and convert new business opportunities for Nucleus’s products and services (e.g., FinnOne Neo, FinnAxia, IT Services).

We are seeking an experienced and results-driven Sales Manager to drive strategic account growth and customer success in Africa Region.

Responsibilities

• Generate and manage a robust pipeline of Sales Qualified Leads (SQLs) to meet revenue targets (USD 2M annual target or as defined).
• Execute the complete sales cycle — lead generation, qualification, pitch, proposal, negotiation, and closure.
• Collaborate with Marketing for campaigns, events, ABM initiatives, and lead generation activities.
• Develop customized value propositions, presentations, and proposals aligned with client needs.
• Analyze regional markets, competition, and trends to formulate and execute sales strategies.
• Account Management & Customer Success Own the end-to-end customer relationship — ensuring satisfaction, retention, and engagement.
• Drive Voice of Customer (VOC), NPS improvements, and proactive management of at-risk (RED) accounts.
• Manage renewals, upselling, and cross-selling opportunities.
• Plan and lead customer engagement activities, such as events, meetups, and milestone celebrations.
• Ensure seamless onboarding of new clients and transition to delivery teams.
• Act as a single point of contact between customer stakeholders and internal delivery teams.
• Account Strategy & Growth Develop and execute account growth plans aligned with customer and organizational goals.
• Drive account retention and risk mitigation initiatives.
• Identify opportunities for new solution areas and change requests to expand account footprint.
• Track account performance metrics — renewals, revenue realization, and profitability.
• Contract & Financial Governance Oversee AMC renewals, contract addendums, and payment follow-ups.
• Ensure compliance with contractual obligations and accurate documentation.
• Track and report account-level financials, aging, and profitability.
• Coordinate with Finance, Legal, and Delivery teams for smooth contract governance.
• Delivery & Program Excellence Oversee program delivery and ensure adherence to timelines, budget, and quality standards.
• Track project financials, resource utilization, and delivery KPIs.
• Coordinate with cross-functional teams to ensure customer expectations are met and exceeded.
• Monitor program progress using Microsoft Project (MSP) and related tools.
• Relationship Building & Market Engagement Build trust-based relationships with CXO-level stakeholders, customers, and partners.
• Serve as a strategic liaison, ensuring alignment between customer objectives and Nucleus’s offerings.
• Participate in industry events, webinars, and customer forums to strengthen brand visibility and engagement.
• Gather and share market intelligence and customer insights with product and leadership teams.
• Requirements Skills: 18+ years of total experience in Enterprise Sales / Account Management within Software / IT Services / BFSI domain.
• Proven track record of managing large enterprise accounts and achieving sales targets for Africa region.
• Strong knowledge of banking and financial services industry and digital transformation trends.
• Proficiency in Project/Program Management, Contract Governance, and Customer Relationship Management.
• Hands-on experience with MS Project, CRM tools, and financial tracking.
• Excellent communication, stakeholder management, and negotiation skills.
• Ability to work independently while collaborating across business, delivery, and leadership teams.
• Qualifications Bachelor’s degree in engineering, Computer Science, Marketing, or related field.
• Benefits Future Career Progression: Nucleus is well known for identifying, nurturing, and promoting the internal talent and having long mutually rewarding associations with its performing associates.
• Our focus programs help our associates to continuously grow based on their capability, performance, and career aspirations.

Preferred qualifications and skills

• MBA/PGDBM (Sales / Marketing) preferred, PMP certification preferred.

Employment details

• Location: Noida [Uttar Pradesh] [India]

Additional role details

• The ideal candidate will combine enterprise sales acumen with account management expertise, owning end-to-end client relationships — from lead generation and acquisition to delivery oversight, renewals, and expansion.
• This individual will act as a trusted advisor to clients, ensuring satisfaction, retention, and value realization, while achieving revenue growth and account profitability targets.
• Job