SRE 2 Enterprise Tech Support (Virtualization & Networking)

Role overview

SRE 2 Enterprise Tech Support (Virtualization & Networking) at Nutanix

The work setup for this position is hybrid, requiring team members to be in the office three days a week for meetings and collaboration, while allowing flexibility for remote work on other days.

Responsibilities

• Analyze customer data to mitigate risks and improve product reliability.
• Provide rotational support coverage during weekdays and off-hours as necessary.

Preferred qualifications and skills

• What You Will Bring 8+ years of experience in Systems Reliability Engineering or similar roles Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, Cloud, or Enterprise Storage Proficient in communication, both written and verbal, for effective cross-team collaboration Experience in directly resolving complex technical issues with customers Degree in Engineering or Computer Science preferred Customer-driven mindset focused on delivering high-quality support experiences Familiarity with technologies from partners such as VMware, Citrix, and Microsoft Ability to develop tools and enhance internal and external knowledge bases --

Employment details

• If so, you'll thrive in our dynamic hybrid team at Nutanix, where you'll have the opportunity to work on cutting-edge projects, collaborate with leading technology specialists, and make a meaningful impact on customer satisfaction in a supportive environment that prioritizes growth and work-life balance.
• This role does not require any travel, enabling you to focus on delivering outstanding support and service to customers while maintaining a healthy work-life balance in a hybrid setup.
• Location: Bangalore [India]

Application details

• Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership.

About the employer

• Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business.
• Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix . removed=====---> Hungry, Humble, Honest, with Heart.
• About the Team The Systems Reliability Engineer III will join a dynamic and collaborative team focused on delivering exceptional customer support and ensuring the reliability of services at Nutanix.

Additional role details

• Who are our employees?
• We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries.
• We’re Hungry.
• Humble.
• Honest.
• With Heart.
• The 4H’s: these are our core values and the DNA of our company.
• They help drive our employees to succeed, to strive to be better, to learn from every experience.
• Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset.
• This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals.
• It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market.
• Who are we in the market?
• The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience.
• The Opportunity Are you a top-tier Systems Reliability Engineer with a strong expertise in networking, virtualization, and cloud technologies, along with a passion for delivering exceptional customer support?
• Based in Pune, this team is composed of top-tier technology specialists who thrive on innovation and problem-solving.
• Emphasizing a culture of continuous learning, knowledge-sharing, and teamwork, the team is dedicated to improving customer satisfaction and contributing to overall business success by working on cutting-edge projects that directly impact customers’ experiences and successes.
• You will report to the Sr. Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style.
• This manager emphasizes collaboration and growth, ensuring that each team member has the opportunity to excel in their role.
• Your Role Troubleshoot and resolve complex technical issues, ensuring high customer satisfaction.
• Collaborate with developers to identify product defects and enhance serviceability.
• Foster partnerships with technology allies for collaborative issue resolution.
• Contribute to and expand internal and external knowledge bases for continuous improvement.
• Mentor junior team members to foster a collaborative and growth-oriented culture.
• Gather customer feedback to drive product enhancements in collaboration with development teams.