SRE II (L2 Tech Support+ Virtualization) 4-7Yrs Pune

Role overview

SRE II (L2 Tech Support+ Virtualization) 4-7Yrs Pune at Nutanix

The work setup for this position is hybrid, requiring team members to be in the office three days a week to facilitate meetings and collaboration while allowing flexibility for remote work on the remaining days.

Responsibilities

• Analyze customer data to enhance product reliability and mitigate risks.
• Provide rotational support coverage during weekdays and off-hours as necessary.

Preferred qualifications and skills

• Degree in Engineering or Computer Science preferred.

Employment details

• If so, you'll thrive in our collaborative team environment at Nutanix, where you will have the opportunity to work on innovative projects, enhance customer satisfaction, and grow alongside top-tier technology specialists in a supportive hybrid work setting.
• This role does not require travel, allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup.
• Location: Pune [India]

Application details

• The result is organizations that can rapidly deliver a high-performance IT environment on demand, giving application owners a true cloud-like experience.

About the employer

• Nutanix is a global leader in cloud software and hyperconverged infrastructure solutions, making infrastructure invisible so that IT can focus on the applications and services that power their business.
• Learn more about our products at www.nutanix.com or follow us on Twitter @Nutanix . removed=====---> Hungry, Humble, Honest, with Heart.
• About the Team The Systems Reliability Engineer II will join a dynamic and collaborative team focused on delivering exceptional customer support at Nutanix.

Additional role details

• Who are our employees?
• We’re an eclectic group of 5,000+ dreamers, believers and builders, operating in over 40 countries.
• We’re Hungry.
• Humble.
• Honest.
• With Heart.
• The 4H’s: these are our core values and the DNA of our company.
• They help drive our employees to succeed, to strive to be better, to learn from every experience.
• Our employees are encouraged to have spirited debates and conversations and to think with a founder’s mindset.
• This means we’re all CEO’s of the company and, as such, make the best decision every day that aligns with our company goals.
• It’s through our values, our conversations and mindsets that we can continue to disrupt the industry and drive innovation in the market.
• Who are we in the market?
• Companies around the world use Nutanix Enterprise Cloud OS software to bring one-click application management and mobility across public, private and distributed edge clouds so they can run any application at any scale with a dramatically lower total cost of ownership.
• The Opportunity Are you a seasoned Systems Reliability Engineer with a passion for troubleshooting complex technical issues, expertise in networking and virtualization, and a customer-driven mindset?
• This team, based in Pune, comprises top-tier technology specialists who emphasize innovation, problem-solving, and continuous learning.
• The culture promotes knowledge-sharing and teamwork, all aimed at improving customer satisfaction and contributing to overall business success by engaging in cutting-edge projects that directly impact customer experiences.
• You will report to the Manager, Worldwide Support, who fosters a supportive and customer-centric leadership style.
• This manager emphasizes collaboration and growth, ensuring that each team member has opportunities to contribute effectively and excel in their role.
• Your Role Troubleshoot and resolve complex technical issues for customers, ensuring high satisfaction levels.
• Collaborate with developers to identify and improve product serviceability by addressing defects.
• Foster partnerships with technology allies for issue resolution and ecosystem improvements.
• Mentor and guide junior team members, promoting a collaborative and growth-oriented team environment.
• Contribute to and expand knowledge bases, facilitating continuous improvement efforts.
• Champion customer needs by gathering feedback and advocating for product enhancements.
• What You Will Bring 4-6 years of experience in Systems Reliability Engineering or similar roles.
• Strong expertise in troubleshooting Virtualization (preferably VMware ESXi), Networking (layer 2/3), Linux Systems, DevOps, and Cloud technologies.
• Proficient in both written and verbal communication for effective collaboration across teams.
• Experience resolving complex technical issues directly with customers.
• Customer-driven mindset with a focus on delivering high-quality support experiences.
• Familiarity with technologies from partners like VMware, Citrix, and Microsoft.
• Ability to develop tools and contribute to improving internal and external knowledge bases. --