Business Analyst

Role overview

Business Analyst at OneAdvanced

Required qualifications

• Essential: A minimum of 6 years experience in a Business Analyst role, including leading discovery independently.

Preferred qualifications and skills

• Desirable: Experience analysing processes with automation or AI in mind — identifying where the technology genuinely fits and where it does not.

Employment details

• Location: Bengaluru [Karnataka] [India]

Application details

• This is a 12 months fixed term contract role, only interested candidates apply.

Additional role details

• To translate business needs into clear, well-evidenced requirements that enable AI workflow solutions to be built and deployed with consistency, quality and measurable impact.
• Acts as the bridge between stakeholders and the workflow team, defining problems, mapping current and future-state process, shaping requirements, and validating that what gets delivered solves the right problem.
• Supports the delivery of AI-powered workflows, experiences and solutions (e.g. chatbots, co-pilots) that are scalable, measurable and aligned to strategic objectives.
• Operating within the Services function, as part of a new Workflow Development team, the Business Analyst's most important duties and responsibilities include: Through discovery, analysing relevant business processes to determine the intended outcomes, how the process currently runs, and future automation and AI opportunities.
• Identifying problems and friction points in the current process, and quantifying their impact.
• Designing potential solutions to the problems identified during discovery, working in partnership with SMEs to propose the new process and any supporting actions.
• Preparing and delivering a report of findings to leadership, with a comprehensive risk and impact assessment, aligned to new process approval.
• Developing comprehensive end-to-end (E2E) test cases at both application and multi-application level.
• Working with the process lead to support implementation of approved process improvements.
• Running training sessions and workshops to guide relevant teams through our methodology and process.
• Carrying out periodic quality checks on current processes.
• Demonstrable track record of process analysis and improvement, from discovery through to implemented change.
• Strong process mapping capability (current state and future state) and fluency with a recognised notation such as BPMN.
• Experience quantifying process problems — building the numbers behind the case for change, not just describing the issue.
• Experience writing and executing end-to-end test cases, including across integrated applications.
• Confident presenting findings and recommendations to senior stakeholders, including where the recommendation is unwelcome.
• Experience facilitating workshops and training sessions with mixed technical and non-technical audiences.
• Excellent written communication — able to produce reports that stand up to leadership scrutiny.
• Exposure to conversational AI, virtual agents or co-pilot deployments.
• Working knowledge of ServiceNow or a comparable enterprise workflow platform.
• Experience in a service operations, ITSM or shared services environment.
• Relevant certification (BCS International Diploma in Business Analysis, IIBA CBAP/CCBA, or similar).
• Familiarity with process or task mining tooling. #LI-PB1