Expert - Empower CDS

Role overview

Expert - Empower CDS at Merck

The candidate will be responsible for the global setup, configuration, implementation, and operational support of Waters Empower CDS/GCDS across multiple laboratory sites.

We are looking for a highly experienced Empower CDS/GCDS professional with 6–10+ years of hands-on experience in Empower CDS administration, global setup, configuration, implementation, and ongoing support.

The role requires close collaboration with global business teams, Lab IT, infrastructure teams, Waters/vendor teams, and local site stakeholders to ensure standardized, compliant, secure, and stable Empower environments.

Responsibilities

• Work Your Magic with us!
• Perform global Empower CDS/GCDS setup and configuration across multiple sites.
• Configure Empower projects, systems, users, roles, privileges, and security settings.
• Support Empower Enterprise/Network architecture, database and application components.
• Knowledge of Empower security, user management, projects, systems, privileges, and administration.
• Experience with LACE configuration and troubleshooting.
• Understanding of CDS infrastructure, databases, application servers, and network dependencies.
• Experience supporting GxP / regulated laboratory environments.
• Experience with integrations involving SDMS, LIMS, instruments, and other laboratory systems.
• Manage global templates, standards, configuration baselines, and site-specific requirements.
• Support LACE configuration and integration with Empower environments where applicable.
• Perform troubleshooting and root-cause analysis for Empower application and configuration issues.
• Coordinate with Waters/vendor teams for complex technical issues and product-related problems.
• Support new site deployments, migrations, upgrades, and system validations.
• Ensure configurations follow global standards, GxP requirements, and applicable compliance procedures.
• Prepare and maintain technical documentation, SOPs, configuration documents, and knowledge articles.
• Support incident, problem, and change management activities.
• Participate in implementation projects and provide technical guidance to junior team members.
• Support system performance, stability, and continuous improvement initiatives.

Employment details

• Location: Bangalore [Karnataka] [India]

Benefits

• We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences.
• We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology.
• We are committed to creating access and opportunities for all to develop and grow at your own pace.
• Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
• Apply now and become a part of a team that is dedicated to Sparking Discovery and Elevating Humanity!

Additional role details

• Ready to explore, break barriers, and discover more?
• We know you’ve got big plans – so do we!
• Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics.
• Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet.
• That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.