Customer Success Manager

Role overview

Customer Success Manager at Payatu

If you have all the traits that we are looking for, then what are you waiting for?

Responsibilities

• Develop a growth strategy focused both on financial gain and customer satisfaction.
• Create contract-winning proposals for current and prospective clients.
• Provide timely responses to customer inquiries, troubleshooting technical issues, and escalating when necessary.
• Conduct regular check-ins and account reviews with customers to assess satisfaction levels and identify areas for improvement.
• Collaborate with cross-functional teams to address customer feedback and drive product improvements.

Required qualifications

• You have minimum of 2-4 years of experience in customer success, account management or related roles.

Employment details

• Location: Pune [India]

Application details

• Please send us your resume along with some of your references to be a part of our success journey.

About the employer

• Payatu is an ISO certified company where we strive to create a culture of excellence, growth and innovation that empowers our employees to reach new heights in their careers.

Additional role details

• Don't Wish It Was Easier; Wish You Were Better.
• Don't Wish for Fewer Problems; Wish for More Skills. "Don't Wish for Fewer Challenges; Wish for More Wisdom." We are guided by these words of wisdom and looking for a hungry, ambitious, and resourceful sales professional who wants to be an integral part of this challenging and fascination journey.
• Who are we?
• We are a bunch of young and passionate folks who are driven by the power of the latest and innovative technologies in IoT, AI/ML, Blockchain, and many other advanced technologies.
• We are in the mission of making Cyberworld safe for every organization, product, and individual.
• Who are you?
• You are a charismatic young creative hustler who loves to meet and engage with people.
• You straddle the gap between service and sales, between company interest and customer interest.
• You realize that business is more about helping a customer and solving their problem then only making a profit.
• You want to grow your career in the hyper growing cyber security industry.
• You are a perfect fit for this if: You should have an experience in cyber security world.
• You have demonstrated track record of managing customer relationships and driving customer satisfaction and retention.
• You are a team player who gels well in the team.
• You are a technology enthusiast and stay updated about new technology innovations.
• You have the tenacity to develop ideas independently and thrive in a fast-paced startup environment.
• You have the ability to apply significant knowledge of industry trends and developments to improve services to clients.
• You should have strong communication, negotiation, and presentation skills.
• Your everyday work will look like: Learn about company product and service offerings.
• Incorporating strategies, themes, and other material into response sections.
• Proposal development, review and feedback incorporation based on various interactions with different stakeholders.
• Giving product demonstrations to prospects and answering their queries.
• You should have an excellent understanding of client’s need and generating solutions of how our organization can provide that.
• Assisting clients through each step of the post-sales process, solution handling and helping them resolve any concerns or questions they may have while processing, tracking and completing sales efficiently.
• Build long-term relationships with new prospects and existing customers.
• Attend weekly sales team meetings and provide information to management about sales figures, KPI, goals, and obstacles.
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements.
• Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal network.
• Actively engage with customers to understand their goals, challenges, and key performance indicators (KPIs).
• Let's talk!