Network TAC Expert

Role overview

Network TAC Expert at Orange Business

The role brings deeper technical experience in resolving high complex backbone network problems and implement pilot , high impact and complex changes on the backbone network infrastructure while demonstrating highest adherence to network change management procedures.

Responsibilities

• Provide Expert level technical support to operations team to handle & resolve complex Network and Service issues.
• Prepare project report and share project progress status report with stake holders.
• Ensure that functional operational KPI's are always meet and propose new KPIs to better manage our operational performance and efficiency.

Employment details

• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Location: GURGAON [HARYANA] [INDIA], MUMBAI [INDIA], GURGAON [INDIA]

About the employer

• Join us at Orange Business!

Additional role details

• Publication date : Aug 17, 2026, 12:00AM.
• We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
• Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate.
• With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
• Mission / Role purpose.
• This role is to support follow the sun model operations for network B&R function.
• It assists Network Advanced team members by enhancing team’s technical skills through domain management and contributing to targeted customer satisfaction and network performance business objectives.
• The role contributes to the platform release management projects and related transversal activities.
• It gives technical inputs to support root cause analysis for major network incidents and problems.
• Key Accountabilities.
• Manage Escalations through active engagement with customer facing entities, providing regular updates, participating in conference calls, extending technical support and guidance to customer facing teams to address customer technical queries.
• Participate & take a lead to resolve crisis situations.
• Identify, manage and record escalation trends and Keep track of all P1/P2 incidents, identify improvements and work closely with different operational teams for implementing it ensuring enhanced network & services availability to customers.
• Take lead to drive global technical life cycle management projects.
• Take lead to drive automation initiatives to automate changes executed by operations.
• Participate & drive global Process improvement initiative – Incident, Change, Problem, Release & Vendor Management.
• Coach & Mentor team on process adherence.
• Knowledge Management – enhance technical competency of team members in multiple domains.
• Excellent and Hands-on knowledge of communication standards and OSI/commercial protocols as follows.
• Network Technologies – IP-MPLS, ISP (Open Transit) Netowrk, IMN Services , IS-IS, OSPF, BGP4, M-BGP, U-NNI, Type A/B/C NNI, .
• Excellent understanding of SDWAN, SDN network and Segment Routing.
• Professioanl level knowledge and hands on troubleshooting experience on more than one of the following technologies.
• CISCO ASR/IOS Routers / Cisco Catalyst Switches.
• Juniper Routers .
• NSO and similar nerowrk orchestration tools.
• Network & Service Provisioning of mpls VPN, IPsec, GRE and other IP services over internet/mpls.
• Excellent Analytical and trouble-shooting skills.
• Basic project management skills.
• Good understanding of Telecom Service providers Networks and Services.
• Basic level understanding of LINUX/UNIX OPC platforms , Python , ANSIBLE scripting.
• You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Professional Development: training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.
• At Orange, only your skills matter.
• Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.
• Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.