Systems support Engineer

Role overview

Systems support Engineer at Qualigy Tech

Required qualifications

• Excellent verbal and written communication skills.
• Decision-making Information security Analytical skills Knowledge of systems engineering software tools Attention to detail

Employment details

• Location: Bangalore Responsibilities At least 4+ years hands-on experience in relevant industry experience Installation of operating systems like ubuntu/windows etc.
• Domain joining the system . creating user/group and attaching different levels of permission(admin) Partitioning and merging of hard drive .
• Enabling bit locker, backing up recovery key and retrieving them when user requests for it.
• Updating the firm ware of BIOS/TPM etc.
• Troubleshooting onedrive sync issues.
• Trouble shooting issues related to system like , system is too slow , system is shutting down intermittently .
• Trouble shooting issues related to office 365 .
• Installing and configuring office 365(Outlook ,word.
• EXEL etc) Installation and configuration of teamviewer/anydesk.
• Interaction with customer care of vendors like DELL/lenovo/HP to trouble shoot issues and if necessary getting the hardware replaced.
• Make sure patches are up to date on all systems.
• Resetting local user/admin password on system.
• Configuration/trouble shooting of LAN .
• Configuration/trouble shooting of router/wifi.
• Installation/configuration of endpoint protections like sohpos/cisco etc.
• Replacement of RAM/hardisk on the system.
• Implements warranty and support activities Plans and implements system automation as required for better efficiency Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks Maintain security, backup, and redundancy strategies Proactively ensure the highest levels of systems and infrastructure availability.
• Knowledge of Installation and configuration of firewall and switches a bonus