IT Infra Engineer

Role overview

IT Infra Engineer at Qure.ai

Required qualifications

• 4+ years Type: Full-time Department: Engineering About Us Qure.ai is a global healthtech company using artificial intelligence to improve disease detection and patient outcomes at scale.
• Our solutions are deployed across hospitals, diagnostic networks, and public health programs worldwide.
• Today, our technology has impacted 40M+ lives across 105+ countries, deployed across 5,200+ sites, and powered by one of the world’s largest real-world medical imaging datasets.
• With 26 FDA-cleared indications, we are helping shape the future of AI-driven healthcare.
• The Opportunity We have an exciting opportunity for an IT Infra Engineer to join our IT team.
• The candidate will be responsible for managing day-to-day user support, resolving L1 technical issues, preparing and maintaining laptops/desktops, managing user accounts, groups and access through Active Directory, supporting basic network, VPN, Wi-Fi and email-related issues, maintaining IT assets, monitoring antivirus and endpoint health, and updating IT documentation, network diagrams and knowledge base articles.
• We are looking for someone with good troubleshooting skills, basic networking knowledge, hands-on experience in desktop support, and strong communication skills.
• What You’ll Own & Drive
• Provide day-to-day IT support for internal users, including troubleshooting hardware, software, network, and access-related issues.
• Own ticket resolution from intake to closure, ensuring timely updates, proper documentation, and strong user communication.
• Support laptop, desktop, printer, peripheral, and mobile device setup, configuration, maintenance, and troubleshooting.
• Manage user onboarding and offboarding activities, including system provisioning, account setup, access control, and asset allocation.
• Monitor and resolve issues related to Wi-Fi, VPN, email, collaboration tools, operating systems, and business applications.
• Maintain IT assets, inventory records, device health, and compliance with internal IT policies.
• Escalate complex technical issues to senior IT, infrastructure, security, or vendor teams while tracking them through resolution.
• What Success Looks Like In the first 6–12 months, you will:
• Build a strong understanding of the company’s IT environment, support processes, tools, security policies, and escalation workflows.
• Independently handle common L1/L2 support requests across devices, applications, network connectivity, and user access.
• Improve ticket response and resolution quality through consistent documentation, follow-ups, and user-focused communication.
• Support employee onboarding and offboarding smoothly by ensuring timely device readiness, account creation, and access management.
• Help maintain accurate IT asset inventory and contribute to better tracking of laptops, peripherals, licenses, and assigned equipment.
• Identify recurring IT issues and suggest process improvements, knowledge base articles, or automation opportunities.
• Contribute to a stable, secure, and reliable IT support experience for employees across office and remote work setups.
• Core Skills Required
• Strong troubleshooting skills across laptops, desktops, operating systems, printers, peripherals, and common business applications.
• Hands-on experience with Windows and macOS setup, configuration, patching, and issue resolution.
• Basic understanding of networking concepts such as LAN, Wi-Fi, VPN, DNS, DHCP, IP addressing, and connectivity troubleshooting.
• Experience with user account management, access provisioning, password resets, and tools such as Active Directory, Azure AD, Google Workspace, or Microsoft 365.
• Familiarity with IT ticketing systems, SLA tracking, incident management, and proper documentation practices.
• Knowledge of endpoint security basics, antivirus tools, disk encryption, device compliance, and secure access practices.
• Ability to support employee onboarding/offboarding, device allocation, software installation, and IT asset inventory management.
• Good communication skills with the ability to explain technical issues clearly to non-technical users.
• Life at Qure Flexibility & Ownership o Hybrid work culture o Relocation support (where applicable) o Opportunity to work on global markets Growth & Learning o Learning and development allowance o High ownership and accelerated career growth Wellbeing o Comprehensive health insurance o Free online doctor consultations o Unlimited therapy sessions o Fitness & wellness allowance Culture & Community o Annual and team offsites o Complimentary meals at the office o Gaming zone (yes - including a PS5) Our Values
• Humble: Curious, open to feedback, and focused on team success over individual credit.
• Hungry: High ownership, relentless drive, and a constant push for better outcomes.
• Smart: Structured thinking with empathy, solving complex problems with clarity and strong collaboration.
• Our inclusive workspace || Applicant Privacy Policy

Employment details

• Location: Mumbai, India
• Location: Mumbai [Maharashtra] [India]