Customer Care Executive - Bengaluru

Role overview

Customer Care Executive - Bengaluru at RAPTEE HV

We are looking for a Customer Care Executive who will serve as the primary point of contact for customers.

The role includes managing inquiries through calls or in-person, providing accurate product and service information, coordinating with internal teams for quick resolutions, and ensuring a smooth and positive customer experience at every touchpoint.

Responsibilities

• Greet and assist visitors or clients entering the office.
• Maintain a neat, pleasant reception area and office records.
• Respond to customer queries via phone, email, or chat.
• Handle front-desk queries and provide basic information about the company.
• Coordinate with the showroom manager and backend teams.
• Provide product or service information (e.g., EV bikes, booking status, servicing).
• Record and update customer details and complaints in CRM.
• Follow up with customers to ensure service completion and satisfaction.
• Handle polite escalation of complaints or feedback.
• Who Can Apply?
• Excellent communication skills in English and Tamil.
• Proven experience in call handling, customer interaction, and front-desk/lobby management.
• Professional demeanor with a pleasant and hospitable personality.
• Ability to ensure a welcoming and organized environment while coordinating effectively with internal teams.
• Automotive experience.
• What’s In It for You: Opportunity to work in a fast-paced and dynamic environment.
• Opportunities for professional advancement as the company undergoes expansion.
• A culture that fosters collaboration and creativity within the team.
• Collaborate closely with seasoned experts in the field.

Preferred qualifications and skills

• Any graduate with 2–3 years of experience in customer-facing roles , including strong telecalling and call-handling experience ; immediate joiners preferred.
• Basic computer proficiency, including MS Office; experience with CRM systems is an advantage.

Employment details

• Location: Chennai [TN] [India]

Additional role details

• Who are we: Raptee Energy is a full-stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market.
• Raptee is incubated at CIIC & ARAI.