National Business Head - Gold Loan Branch

Role overview

National Business Head - Gold Loan Branch at Rupeek

Take complete ownership and drive all business goals of Pan-India for growing Rupeek’s gold loan branch business Pan-India, aligning them with the organization's objectives.

Responsibilities

• Lead and deliver on targets of branch expansion and manpower hiring Lead and deliver on targets for new customer acquisition, repeat business, revenue, retention, risk management and profitability.
• Oversee the end-to-end execution and review process of the branch team, driving operational discipline and expanding offline customer acquisition channels.
• Derive valuable insights from the field, collaborate with cross-functional teams, and translate them into actionable business strategies to address operational challenges.
• Identify, manage and report operational risks across multiple geographies, working closely with relevant functions to develop mitigation measures through policy, process, and technology.
• Develop cost-effective customer engagement models and foster a culture of frugality within teams.
• Ensure high-quality operational experiences to protect the brand.
• Org Building: Recruit and mentor city and branch leadership to enhance operational excellence.
• Coach, inspire, and lead the team towards success by providing regular feedback and training.
• Establish a culture of continuous improvement to drive reliability and exceptional customer experiences.
• Strategy: Develop and execute a comprehensive business road map, creating action plans to achieve desired business goals.
• Build and diversify channels for business growth.
• Desired Skill Set: Demonstrated sense of ownership, execution rigor, and design thinking.
• Ability to engage and influence individuals within the operations team and cross-functionally.
• Excellent people management skills for overseeing large teams.
• Proficiency in tactical and structural problem-solving approaches.
• Persona Specification: 8-15 years of experience in operations & sales roles within Banks, NBFCs, telecom, or other consumer-facing industries.
• Preferably holds an MBA or equivalent qualification.
• Proven track record of building and leading large teams (100+) across different geographies, showcasing exceptional execution capabilities.
• Join us at Rupeek Fintech Pvt Ltd and contribute to our dynamic and high-growth organization.
• Your expertise and leadership will be instrumental in driving operational excellence and achieving remarkable business outcomes.
• We welcome applicants from diverse academic backgrounds with a preference for an MBA degree.
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Required qualifications

• Employer experience: 8 years

Preferred qualifications and skills

• Leadership experience in gold loan businesses in BFSI would be highly preferred.

Employment details

• Location: Bengaluru [Karnataka] [India]

Additional role details

• Roles &