IVR Tester

Role overview

IVR Tester at Sensiple

Preferred qualifications and skills

• Cyara automation tool, Azure Dev ops Experience

Employment details

• Location: Chennai Work Mode: Remote Role and Responsibilities Analysing user stories and/use cases/requirements for validity and feasibility Execute all levels of IVR testing (System, Integration, and Regression) Detect and track software defects and inconsistencies Provide timely solutions Apply quality engineering principals throughout the Agile product lifecycle Provide support and documentation Minimum Requirements Technical skills Must have 1+ years of experience in the required skills below.
• Candidate with Strong and deep understanding of IVR call flows.
• Good Knowledge in Cyara Testing tool Extensive Manual Testing Experience with IVR application including Test Planning, Test case Design, System and Functional Testing, Testing Complete projects deliverable within set timelines and quality standards - Mandatory.
• Experience in Contact Center technologies, understanding of call flows, call routing logic and data that drives testing call routing technologies.
• Knowledge on project Management Tools in Azure Dev ops Knowledge on maintaining test environment Good experience with using SQL Effective Test Data and Test Metrics Preparation Analysing the test results and preparing the test report Team Handling Capabilities, Provide Trainings to the Team on related skill Business Skills Capable of working on or leading a team through a fast paced and complex project Excellent verbal and written business communication skills (English is a must), including escalation management and information presentation Prior experience in working in a customer facing role Knowledge of customer service processes Exercises good judgment Strong follow-through, ownership & responsibility on tasks assigned Effective time management and maintains flexibility Demonstrate flexibility to adjust working hours to match customer and team interactions
• Location: Chennai [India]

Additional role details

• Job Title: IVR Tester