IT engineer

Role overview

IT engineer at Suki

Security & Compliance Operations ○ Support the Security team by executing continuous SOC2, HIPAA, and HITRUST controls via Vanta, including quarterly User Access Reviews (UAR). ○ Perform daily triage of SIEM and email security alerts, escalating critical anomalies to the Security Pod. ○ Ensure all endpoints are compliant with internal zero-trust policies (Crowdstrike Falcon Complete, ThreatLocker) before granting network access.

Responsibilities

• Identity, HRIS & SaaS Management ○ Serve as the primary administrator for Okta and Google Workspace, managing access requests, password resets, and MFA troubleshooting for US employees. ○ Execute flawless, SLA-driven employee onboarding and offboarding workflows integrating BambooHR, Okta, Jira, and Torii. ○ Manage seat allocation, limits, and access requests for our AI tooling suite (Claude, Cursor, Gemini, Rovo, and Slack AI). ○ Administer day-to-day operations for core dev and productivity tools including Atlassian/Jira, GitHub, 1Password, and Slack.
• Device Management & Provisioning ○ Manage our macOS and Windows fleet globally using our MDM (Hexnode) and Apple Business Manager. ○ Support the ongoing rollout and policy enforcement for field laptops.
• US MSP & Vendor Coordination ○ Act as the primary bridge between Suki employees and our US-based MSP. ○ Triage incoming US helpdesk tickets via Slack (#ask-helpdesk) and Jira: resolve SaaS/Identity issues directly, and route physical hardware or on-site networking escalations (Meraki/Wiline) to the MSP. ○ Monitor the MSP’s ticket queue to ensure they are meeting their contractual SLAs (e.g., 2-hour response for high-priority hardware logistics) and escalate breaches to management.
• Autonomous Incident Triage ○ Act as the first responder for critical US IT alerts during PST hours. ○ Participate in a daily "Golden Hour" synchronous handoff with the India IT Lead to transition open tickets and review MSP performance.
• Requirements (What We're Looking For):

Required qualifications

• 3+ years in IT Support or Systems Administration, ideally supporting US-based tech/startup teams.
• Tech Stack Mastery: Deep, hands-on administrative experience with Okta, Google Workspace, MDM tools (e.g., Hexnode), Jira, and Cisco Meraki.
• Workflow Automation: Familiarity with HRIS-driven IT workflows (e.g., BambooHR integrations) and SaaS management platforms (Torii).
• Security Discipline: Hands-on experience with compliance monitoring tools (Vanta) and endpoint security agents (Crowdstrike).
• You must be comfortable enforcing strict SOC2/HITRUST policies and saying "no" to out-of-band requests.
• High Autonomy: Proven ability to work the night shift (PST) independently, making sound technical decisions without immediate local supervision.
• What Makes Suki, Suki
• A mission that matters: Suki is making healthcare technology invisible and assistive—so clinicians can focus fully on patient care.
• A product that delivers: Our AI is used by real clinicians at real health systems — and it works.
• A team that gets it: We’re former Googlers, Apple engineers, Stanford docs, and healthcare veterans.
• Backed by believers: We’ve raised $165M from top VCs like Venrock, First Round, Flare, and March Capital.
• On a roll: Named by Fast Company as the Next Big Thing in Tech.
• Best Leadership Team by Comparably.
• Technology Innovation Award by Frost & Sullivan.
• Massive market: We’re disrupting a $30B+ industry, and our momentum is real.

Preferred qualifications and skills

• Vendor Management: Experience working alongside or managing external IT vendors/MSPs is highly preferred.

Employment details

• Location: Bengaluru

About the employer

• AI Suki is at the forefront of healthcare technology, dedicated to alleviating physician burnout through our advanced, AI-powered voice solutions.
• Our mission is to make healthcare technology invisible and assistive, allowing doctors to dedicate their full attention to patient care.
• We are a team of passionate technologists, clinicians, and industry experts driven by the challenge of solving complex problems in medicine.
• With a strong presence in both the United States and India, we are a collaborative and agile team making a significant impact.
• The Role: What we want to accomplish and why we need you.
• Suki is building a 24/7 "follow-the-sun" IT organization.
• We are looking for an autonomous, highly organized IT Support Engineer to act as the primary owner of US daytime IT operations.
• Reporting to the IT Lead in India, you will serve as the "air traffic controller" for the US teamduring PST hours.You will manage complex SaaS identities and HR-to-IT pipelines, enforce strict security compliance via Vanta, and act as the primary liaison holding our US-based Managed Service Provider (MSP) accountable for physical hardware logistics.
• Because you will be working while your manager is offline, this role requires high autonomy, excellent judgment, and the confidence to strictly enforce IT SLAs.