Team Member-Voice

Role overview

Team Member-Voice at Tata Teleservices

Required qualifications

• Customer Communication: Delivering high-quality communication to customers regarding technical solutions, often in a 24x7 environment Candidates must possess deep technical skills in IMS, NGN, SBC & IP network, cloud computing.
• Candidate should have Proficiency in Linux/Unix administration and troubleshooting Knowledge of IP subnetting & routing and cloud computing is a must.

Preferred qualifications and skills

• Knowledge of Python or shell scripting for automation would be preferred.

Employment details

• Location: Hyderabad [Telangana] [India]

Additional role details

• Responsible for high-level support role responsible for diagnosing and resolving complex, escalated technical issues in VOIP & PSTN network.
• Act as the single line of support before engineering/product teams, ensuring minimal downtime for customers.
• Key Responsibilities include Troubleshooting: Diagnosing complex hardware, software, and network hardware of IMS, NGN, SBC & IP NW and protocol issues (e.g. SIP, DIAMETER, BGP, OSPF, TLS, ISUP, RTP, DLTS, SRTP etc) Root Cause Analysis (RCA): Detailing RCAs for critical or catastrophic outages and implementing corrective actions against these.
• Collaboration: Working with cross functional teams such as MPLS/IP, GPON, TX to resolve customers/NW issues and improve quality.
• Candidates should have strong skill in various protocols like SIP, SS7, Diameter, SOAP, TLS, RTP, DLTS etc. and have expertise in packet analysis and proficient in tools such as Wireshark.
• Relevant certifications will add to the advantage.
• Candidates should possess good communication skills.
• Should be open for shift work, including nights and weekends.
• Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country’s leading enabler of connectivity and communication solutions for businesses.
• With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India.
• With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike.
• Our People Shape Our Journey Ahead We are India’s leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people.
• We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.