Customer Service Representative II

Role overview

Customer Service Representative II at Thermo Fisher Scientific

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale.

About Customer Support Center.

Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP and other applications used by the function.

Engage in activities to provide an enhanced customer experience.

Ensure adherence to organizational procedures, policies and systems.

Ensures that performance metrics / SLAs are met .

Adhere to daily turnaround time for orders as per set TAT guidelines.

Ensure adherence to all internal / external processes defined .

Proactively escalates issues that can potentially hamper the business processes.

Solves a range of straightforward problems and analyzes possible solutions using standard procedures.

Contribute to team effort by accomplishing related results as needed.

Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations). 1.5-3years’ Hands on experience on Order Management.

Requires strong computer skills, including Microsoft office.

Display excellent verbal and written communication and interpersonal skills.

Highly detail-oriented and organized with excellent analytic and problem-solving abilities.

Able to multi-task, prioritize and manage time effectively.

Ability to work under pressure.

Customer orientated and ability to adapt/respond to different types of tasks.

Flexible to work in Night Shifts.

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty.

You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations.

Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism.

Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Employment details

• Location: Bangalore [Karnātaka] [India]