Customer Support Executive

Role overview

Customer Support Executive at Dhandhania Infotech

A professional approach in answering calls and providing information about products and services, taking input of issues and their redressal thereof.

Responsibilities

• Maintaining records of transactions and interactions.
• Appropriate and timely follow-ups wherever required.
• Escalate unresolved queries to respective departments for accurate redressal.
• Familiar with CRM systems and practices.

Employment details

• Job Location : Pune Experience Required : 1 years to 4 years Required Educational background : Good Communication Skills in English language.
• Good Listening & Problem-Solving Skills.
• Ability to take and handle stress and pressure.
• Good Interpersonal Skills.
• Exhibiting patience in order to appease the most difficult clients.
• Following through on inquiries to ensure completion and satisfaction of work.
• Negotiating acceptable terms for both the company and the customer.
• Job Role : As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers.
• Location: Pune [India]