Chat Support Executive (International Process)

Role overview

Chat Support Executive (International Process) at Nethues Technologies

Chat Support: Provide efficient and professional chat-based support to clients by promptly responding to inquiries, resolving issues, and addressing concerns.

Responsibilities

• Typing Skills: Exhibit exceptional typing skills to maintain quick and accurate responses during chat interactions.
• Computer Proficiency Written Communication: Maintain high-quality written communication in English, ensuring clarity, grammar, and spelling are impeccable.
• Shift Flexibility: Adapt to rotational shifts as part of the international process to ensure 24/7 chat support coverage.
• Team Collaboration: Collaborate with colleagues and team members to share information, best practices, and knowledge to improve overall customer support quality.

Required qualifications

• Proven experience in chat-based customer support or a related field is a plus.
• Excellent typing skills with a typing speed of [specify speed] words per minute.
• Proficiency in computer usage and familiarity with chat support software and tools.
• Strong command of written English with impeccable grammar and spelling.
• Customer-focused attitude with excellent interpersonal and communication skills.
• Flexibility to work in rotational shifts, including nights and weekends, as required by the international support process.

Employment details

• Compensation: Working Days:
• Location: Rohini (Rotational shifts) [India]