Technical Content Writer

Role overview

Technical Content Writer at IRIS Business Services

We're looking for a Product Content Writer to own content across our B2C and B2B products, spanning GST compliance, MSME-focused solutions, and business intelligence/vendor compliance platforms.

You'll write in-app copy, push/WhatsApp notifications, product pages, help content, and marketing collateral that makes complex compliance and fintech topics simple and actionable for our users.

Responsibilities

• Write clear, mobile-first copy for app screens, onboarding flows, push notifications, and other engagement campaigns
• Translate technical/regulatory concepts into plain-language content for non-expert users
• Collaborate with product and design teams to write UX copy — error states, empty states, CTAs, tooltips
• Create long-form content: blog posts, product one-pagers, case studies, and website copy
• Maintain and evolve tone-of-voice guidelines across B2C (warm, empowering) and B2B (professional, credible) products Work with team members to align content with broader marketing goals
• Work with team members to align content with broader marketing goals
• Support campaign copywriting (loan products, onboarding nudges, feature launches)
• Proofread and edit content from other team members and stakeholders
• Write copy for monetised surfaces — paywalls, pricing screens, checkout, upgrade prompts, plan comparison
• Own feature naming and in-product terminology; keep it consistent across the app
• Write release notes and what's-new content for every ship
• Write the copy layer of lifecycle journeys — not just single messages, but the full sequence: trigger, nudge, reminder, win-back
• Run copy A/B tests on live journeys and read the results; iterate on what converts, not what reads well
• Write regional-language variants for campaigns
• Ensure copy on credit, loan and compliance surfaces is accurate and doesn't over-promise — these carry regulatory exposure What We're Looking For:
• 2–4 years of experience in product/content writing, preferably in fintech, SaaS, or B2B tech
• Strong portfolio showing range — short-form (notifications, UX copy) and long-form (blogs, landing pages)
• Ability to write for two very different audiences: retail/MSME business owners (B2C) and enterprise/institutional stakeholders (B2B)
• Comfortable working with ambiguity and iterating fast in a startup-like environment
• Hands-on with MoEngage or similar — building journeys and writing inside the tool
• Comfortable being measured on numbers, not just craft — you'll own the tap-rate on the copy you write
• Has written for a paid product — paywalls, pricing, upgrade flows
• Regional language capability (Hindi + at least one of Marathi, Tamil, Telugu, Kannada, Malayalam)
• Reads product analytics well enough to know which message worked and form a view on why
• Bonus: experience with regional language content (Marathi, Tamil, Telugu, Kannada, Malayalam) What Success Looks Like:
• Copy that reduces drop-off in onboarding/activation funnels
• Consistent, on-brand voice across all product touchpoints
• Content that a non-technical user or a busy institutional stakeholder can understand in one read How Success Is Measured:
• Interested-CTR on outbound product comms: should match industry benchmark at least
• Every priced surface has copy before launch — 100%
• Turnaround SLA from brief to first draft Awards won by IRIS: Won recognition as Indias best Fintech at the Financial Express Best Banks Awards. an award that was presented to our CEO by Smt Nirmala Sitharaman, Finance Minister, Govt of India.
• IRIS has been selected as the Best Tax Technology Service Provider 2022 in category National Taxation Awards at the prestigious TIOL Awards.
• IRIS CARBON has won The Most Agile/Responsive SaaS Solution of the Year award at the 2022 SaaS Awards by Awarding and Consultancy International.
• At IRIS CARBON, we are committed to creating a diverse and inclusive environment.
• We are an equal opportunity employer and welcome applicants from all backgrounds.

Required qualifications

• 2 - 4 Years

Employment details

• Location: Turbhe, Navi Mumbai (Work from office)
• Location: Navi Mumbai [India]

About the employer

• About IRIS : IRIS RegTech Solutions Limited (formerly IRIS Business Services Limited) is India’s only listed RegTech SaaS provider, pioneering technology-driven regulatory and supervisory compliance solutions worldwide.

Additional role details

• Headquartered in Mumbai with subsidiaries across the U.S., Singapore, Malaysia, and Italy, IRIS serves over 30 regulators and 6,500 enterprises in 55 countries.
• The company is an active member of XBRL jurisdictions, including XBRL International, XBRL India, XBRL Europe, XBRL South Africa, and XBRL US.
• Recognized globally for its award-winning SupTech, RegTech, and DataTech platforms - including IRIS iFile, IRIS iDEAL®, IRIS CARBON®, and IRIS MSME - IRIS helps banking and financial sector regulators digitize supervision and enterprises and achieve seamless financial and ESG reporting.
• IRIS’ products are XII certified, ISO 27001:13 and SSAE 18 (SOC 1 Type 2) certified, ensuring industry leading security and reliability.
• Combined with deep expertise in XBRL, AI, and ML, IRIS delivers robust, high-quality regulatory data infrastructure that enhances transparency, strengthens governance, and supports sustainable growth across the financial ecosystem.
• To read more about IRIS visit our website: www.irisregtech.com Job Role: Technical Content Writer Work