ESaaS - SAP - Technical - Data Mgmt

Key Responsibilities Configuration: Build & maintain forms, screens, categories, root-cause picklists, and field validation rules. Workflows & SLAs: Set up routing, escalation triggers, and regulatory timelines (e.g., FCA DISP 3-day / 8-week rules). Correspondence: Manage dynamic letter, email, and SMS templates with merge fields. Access & Security: Manage user permissions, security profiles, and operational queues. Reporting & Integrations: Maintain data extracts, views, and support API/batch feeds with core systems (CRM, Policy Admin). We are exploring the opportunity to take over support for a customer complaints and compensation management application that is built on the Aptean Respond platform. The application has extensive integration with SAP and the .NET framework, which together account for approximately 60% of the overall workload. Core Skill Set Technical: Aptean Respond Configuration Manager, screen/workflow designers, template authoring, SQL/data extracts. Domain: Complaints & dispute handling, FCA DISP regulations, vulnerability tracking, root-cause analysis. Delivery: UAT/regression testing, change governance, Agile/Jira. Key Requirements Experience: 2+ years hands-on Aptean Respond administration/configuration. Sector: Financial Services, Insurance, or Regulated Consumer Operations.