SAP Project Manager

Role overview

SAP Project Manager at Zensar

Service Delivery & Operations - Lead AMS team to support SAP modules (FI/CO, MM, SD, PP, QM,WM, ABAP etc.) - Manage incident, problem, and change management processes. - Ensure SLAs and KPIs are consistently met or exceeded. - Monitor system performance and drive root cause analysis for recurring issues.

Responsibilities

• Project & Enhancement Management - Plan and manage minor enhancements, break-fix work, and service requests. - Coordinate with functional and technical consultants for issue resolution and improvements. - Facilitate knowledge transfer and documentation.
• Stakeholder & Team Management - Serve as the primary contact for business users, IT stakeholders, and vendors. - Participate in governance meetings and prepare reporting dashboards. - Maintain high team morale and foster a collaborative environment.
• Continuous Improvement & Compliance - Assess AMS delivery efficiency and implement best practices. - Support audits and compliance requirements. - Ensure adherence to ITIL processes and AMS best practices.
• Required Qualifications - Bachelor’s degree in Computer Science, Information Systems, or related field. - 5+ years of experience in SAP project management, with at least 3 years in AMS. - Experience with SAP S/4HANA environments. - Familiarity with ITSM tools like Solution Manager, ServiceNow, or JIRA. - SAP Experience in relevant modules. - Strong leadership, communication, and problem-solving skills. - Knowledge of ITIL framework and AMS methodologies.
• Key Performance Indicators (KPIs) Service Delivery KPIs - Incident Resolution Time: Average time taken to resolve incidents. - First-Time Fix Rate: Percentage of issues resolved without escalation. - SLA Compliance Rate: Percentage of tickets resolved within agreed SLA timelines. - System Uptime: Percentage of time SAP systems are available and operational.
• Project & Enhancement KPIs - Enhancement Delivery Timeliness: Percentage of enhancements delivered on or before the planned date. - Change Request Cycle Time: Average time taken to implement approved changes. - Defect Density: Number of defects per enhancement or release.
• Customer Satisfaction KPIs - User Satisfaction Score (CSAT): Feedback rating from end-users or business stakeholders. - Stakeholder Engagement Index: Frequency and quality of interactions with key stakeholders.
• Team & Resource Management KPIs - Resource Utilization Rate: Percentage of time team members are productively engaged. - Knowledge Retention & Documentation: Completeness and accuracy of support documentation and knowledge base. - Training & Skill Development Hours: Time invested in upskilling AMS team members.
• Financial & Compliance KPIs - Budget Adherence: Actual spend vs. planned budget for AMS operations. - Audit Compliance Rate: Number of successful audits without major findings. - License & Contract Compliance: Adherence to SAP licensing and vendor contracts.

Required qualifications

• Experience in Pharma is mandatory
• Required to go to office all the 5 Days per week
• Should be working experience in any one SAP module Mandatory
• Should be working experience in any one SAP module

Preferred qualifications and skills

• Preferred Skills - PMP or equivalent project management certification. - Experience in managing AMS transitions and hypercare phases. - Upper-intermediate or higher proficiency in English.

Employment details

• Location: Mumbai [Maharashtra] [India]

Application details

• The SAP AMS Project Manager is responsible for overseeing the delivery of SAP Application Management Services, ensuring smooth post-implementation support, system maintenance, and continuous improvement.

Additional role details

• This role involves managing service-level agreements (SLAs), coordinating with stakeholders, and leading a team of SAP consultants to deliver high-quality support across SAP modules.
• Mandatory