SHARED SERVICES - Oracle Fusion HCM Operations & Support

Role overview

SHARED SERVICES - Oracle Fusion HCM Operations & Support at Zensar

The role will serve as the primary HR Technology SME, ensuring system stability, business continuity, governance, audit compliance, stakeholder management, process transformation, reporting excellence, and AI-driven automation initiatives.

Key Competencies Functional Competencies HR Technology Expertise HR Operations Knowledge Business Analysis Requirements Management System Testing & UAT Audit & Compliance Management Data Analytics Behavioral Competencies Stakeholder Management Problem Solving Analytical Thinking Communication & Influencing Continuous Improvement Mindset Project Coordination Customer Orientation Innovation & AI Adoption Success Measures The role will be successful when it delivers: Stable and reliable Oracle Fusion system operations.

Responsibilities

• Manage end-to-end issue triage, troubleshooting, incident resolution, and escalation.
• Manage user access, roles, permissions, user provisioning, and security governance.
• Ensure compliance with incident management SLAs and maintain high system availability.
• Conduct root cause analysis (RCA) for recurring and critical issues.
• Coordinate with Oracle Support, implementation partners, and IT teams for system resolution.
• Maintain system health monitoring processes and proactively identify risks. 2.
• Maintain and govern centralized requirements and enhancement trackers.
• Ensure proper prioritization, approvals, and governance of all technology enhancement requests.
• Drive stakeholder communication and ensure timely response to queries and requests. 3.
• Coordinate UAT, regression testing, and production readiness activities.
• Manage pre- and post-instance refresh activities.
• Maintain Fusion SOPs, user guides, and process documentation.
• Support internal and external audits through timely provision of logs, reports, and evidence.
• Ensure maker-checker controls and documentation are audit-ready at all times.
• Drive system-driven improvements through workflow redesign, configuration changes, and integration enhancements.
• Develop AI solution assessments and business cases.
• Drive implementation of automation solutions using: Power Automate Oracle Fusion capabilities Digital workflows Conversational AI solutions Collaborate with IT teams on AI solution design and deployment.
• Evaluate and pilot Agentic AI use cases such as: Intelligent case routing Automated classification Predictive analytics Compliance monitoring Employee query automation Measure business impact of automation initiatives through effort savings and quality improvements.
• Build AI awareness and capability within HR Operations teams. 6.
• Develop OTBI, BI Publisher, Power BI, and other analytical reporting solutions.
• Conduct periodic data audits and reconciliation exercises.
• Drive data accuracy and data governance initiatives.
• Publish management dashboards for HR leadership, business teams, and Finance.
• Develop actionable insights to improve HR performance and decision-making.
• Track HR operational metrics, SLA performance, compliance indicators, and process outcomes.

Preferred qualifications and skills

• MBA / PGDM / HR specialization preferred.
• Oracle Fusion HCM Certifications preferred.
• Experience working with HR Shared Services (HRSS) or Global HR Operations preferred.

Employment details

• Location: India

Additional role details

• 1.
• Oracle Fusion HCM Operations & Support Act as the primary SME for Oracle Fusion HCM across all modules.
• Monitor integrations, batch jobs, OIC, HDL, SFTP transfers, and system interfaces.
• Stakeholder Management & Business Requirements Governance Act as the single point of contact (SPOC) between HR Operations and HR Technology teams.
• Facilitate requirement gathering sessions with HR process owners.
• Translate business requirements into detailed Business Requirement Documents (BRDs).
• Publish regular status reports on requirements, projects, and system enhancements.
• Oracle Quarterly Release & Compliance Management Review Oracle quarterly release notes and assess business impact.
• Recommend feature adoption and opt-in/opt-out decisions.
• Update training materials and knowledge repositories following releases. 4.
• HR Process Analysis & Digital Transformation Analyze end-to-end HR processes including: Employee Onboarding Payroll Administration Leave Management Background Verification Employee Data Management Exit & Full and Final Settlement Compliance Processes Conduct process mapping and gap analysis exercises.
• Identify bottlenecks, manual interventions, control gaps, and opportunities for automation.
• Facilitate Design Thinking workshops to identify pain points and innovative solutions.
• Quantify business improvements through productivity, accuracy, and turnaround time metrics. 5.
• AI, Automation & Agentic AI Enablement Identify opportunities to automate HR operational processes.
• Reporting, Analytics & Decision Support Maintain enterprise-level HR reports and dashboards.
• Oracle Fusion HRIS & HR Technology Transformation will be responsible for managing and optimizing Oracle Fusion HCM operations across HR processes, including Core HR, Payroll, Absence Management, Recruiting (ORC), Helpdesk, Digital Onboarding, Reporting, and Integrations.
• The incumbent will act as the bridge between HR Operations, HR Technology, IT, and external partners, driving continuous improvement through technology, analytics, automation, and emerging AI solutions.
• High SLA adherence for issue resolution and support activities.
• Effective requirement governance and stakeholder satisfaction.
• Timely and successful Oracle quarterly release management.
• Measurable HR process improvements and automation outcomes.
• Increased adoption of AI and digital solutions.
• Accurate and actionable HR reporting and analytics.
• Strong audit readiness with zero critical compliance findings.
• Improved employee and HR Operations experience through technology-led transformation.
• Qualifications Education Bachelor's degree in Engineering, Information Technology, Human Resources, Business Administration, or related field.
• Experience 8–12+ years of experience in HR Technology, HRIS, Oracle Fusion HCM, or HR Transformation environments.
• Hands-on experience managing Oracle Fusion HCM modules.
• Experience in business analysis, BRD development, process redesign, and automation initiatives.
• Exposure to AI, workflow automation, Power Platform, or digital transformation projects preferred.