Java Production Support

Role overview

Java Production Support at Kumaran Systems

We are seeking a Java Developer & Support Engineer with 4+ years of experience in Core Java and strong expertise in Spring Boot, Microservices, REST APIs, and SQL.

Required qualifications

• Working knowledge of Java/Spring Boot, REST APIs, Kubernetes, Docker, Prometheus, Splunk/ELK, Git, CI/CD, Jenkins and DevOps practices, with SQL skills and exposure to at least one major cloud platform (AWS/Azure/GCP).

Employment details

• Location: Chennai [Tamil Nadu] [India]

Application details

• The role requires hands-on experience with DevOps tools, CI/CD pipelines, log monitoring, and collaboration with cross-functional teams to ensure application stability and timely issue resolution.
• Strong experience in application monitoring using Grafana (and similar tools): building/maintaining dashboards, tracking application health, response times, throughput, error rates, CPU/memory, pod health and infrastructure metrics; improving alert/monitoring coverage.
• Capable of providing L1/L2 support across applications and batches: investigating application, performance, integration and batch issues; analyzing logs, stack traces and metrics; participating in incident bridges/war rooms and coordinating with dev/infra/partner teams.
• Ability to track and improve production availability, latency, error rates, incident trends; enhance monitoring/alert coverage and automation; optimize batch/feed processing and overall application performance.

Additional role details

• The ideal candidate will be responsible for both application development and production support, including troubleshooting, incident management, deployment support, and performance optimization.
• Looking for a candidate with 4–6 years in Site Reliability Engineering / Production Support with strong exposure to high availability, performance, incident management, SLA adherence, RCA, problem and change management, observability and capacity planning.
• Practical experience in OpenShift/OCP: application deployment, managing pods/deployments/services/routes, working with ConfigMaps/secrets, resource monitoring, log analysis, rollback and scaling in production environments.
• Experience with FeedHub or equivalent enterprise feed platforms: monitoring feeds/integrations, troubleshooting failed/delayed/incomplete feeds, validating dependencies/data availability, analyzing events/logs and performing RCA for recurring feed issues.
• Hands-on with AutoSys for job and workflow monitoring: identifying and resolving failed/delayed/stuck jobs, analyzing schedules, dependencies, conditions and logs; performing restart/rerun as per approved production procedures.
• Experience working within enterprise incident, problem and change management frameworks (e.g., ITIL), including production deployment/rollback coordination and adherence to governance and approval processes.
• Strong analytical and troubleshooting skills; clear communication and stakeholder management; high ownership and accountability under production pressure and tight SLAs.
• Proven ability to work effectively with development, infrastructure, business and upstream/downstream teams across locations and time zones, especially during incidents and major releases.
• Willingness to participate in on-call/support rotations as required and manage production issues during extended or off-business hours.