NOC + SOC Lead

Role overview

NOC + SOC Lead at SRM Technologies Pvt.Ltd

Ensure continuous monitoring, alert triage, and incident management.

Responsibilities

• Operations & Service Delivery Lead and manage 24x7 NOC and SOC operations.
• Manage shift coverage, resource planning, and operational governance.
• Drive SLA, KPI, and service quality compliance.
• Conduct daily, weekly, and monthly operational reviews.
• Incident & Security Management Lead Major Incident (P1/P2) management and escalation activities.
• Oversee security investigations, threat analysis, and incident response.
• Ensure rapid escalation of high and critical security incidents.
• Drive Root Cause Analysis (RCA) and Problem Management.
• Govern runbooks, operational procedures, and escalation matrices.
• Technical Leadership Provide hands-on guidance across: Datadog (Infrastructure & Application Monitoring) CrowdStrike Falcon (Endpoint Security & Threat Detection) Databricks & SQL (Security and Operational Analytics) Microsoft Sentinel / Splunk Azure & AWS Cloud Operations Microsoft Defender XDR Network Technologies (TCP/IP, DNS, VPN, Firewalls) Team & Stakeholder Management Lead, mentor, and develop NOC/SOC engineers.
• Drive technical training, certifications, and knowledge management.
• Manage customer communications and executive escalations.
• Ensure high-quality shift handovers and operational reporting.
• Required Skills 8+ years in NOC, SOC, or IT Operations. 3+ years managing 24x7 support teams.
• Strong expertise in Datadog, CrowdStrike, Databricks, SQL, SIEM platforms, and Cloud Operations.
• Experience in Incident Management, Security Operations, and Service Management.
• Excellent stakeholder management and communication skills.
• Effective incident and escalation management.
• Strong team performance and customer satisfaction.
• Continuous improvement in monitoring, security posture, and operational efficiency.

Required qualifications

• 8-12 Years

Preferred qualifications and skills

• Preferred Certifications ITIL 4 Foundation / Managing Professional Microsoft SC-200 AZ-500 or AWS Security Specialty CISSP / CySA+ / CEH CrowdStrike Certifications Datadog Certification Success Measures 24x7 operational and security coverage. 98% SLA compliance.

Employment details

• Shift: 24x7 Operations Leadership Team Size: 14 Resources (L1/L2 Analysts) Role Summary The NOC + SOC Lead will be responsible for leading 24x7 Network and Security Operations, ensuring service availability, security monitoring, incident response, and operational excellence.
• The role will manage a team of 14 analysts, provide technical leadership, handle major incidents, drive SLA compliance, and act as the primary customer escalation point.
• Location: Chennai [Tamil Nadu] [India]

Additional role details

• NOC + SOC Lead