Cloud Engineer (L2)

Role overview

Cloud Engineer (L2) at SRM Technologies Pvt.Ltd

Troubleshoot AWS/Azure compute, networking, storage, databases, IAM, load balancing and backup.

Cloud Engineer (L2) RFP | 18x7 AWS & Azure Managed NOC ROLE PURPOSE ENGAGEMENT CONTEXT Provide L2 technical operations and advanced troubleshooting for AWS and Azure, supporting diagnosis, remediation, performance, capacity and operational improvement. multi-business-unit cloud environment with AWS and Azure workloads; 18x7 managed operations; customer monitoring/ITSM ecosystem; ITIL-aligned governance, automation and continuous improvement.

Responsibilities

• Analyze Datadog, CloudWatch and Azure Monitor metrics, logs, traces and event history.
• Execute approved remediation and automation within change/risk controls.
• Support incident, problem and change management, including RCA inputs.
• Tune monitoring and recommend changes to reduce false positives and alert noise.
• Perform capacity, performance and availability reviews and identify optimization opportunities.
• Support patching, maintenance and operational readiness.
• Maintain technical runbooks, SOPs, known-error records and knowledge articles.
• Participate in major incidents and cross-domain technical bridges.
• Must-Have Technical & Operational Skills
• 4–7 years cloud/infrastructure operations with L2 troubleshooting.
• Strong AWS and Azure core-services knowledge.
• Cloud networking: VPC/VNet, routing, security groups/NSGs and load balancers.
• Compute, storage, backup, database and IAM operations.
• Datadog, CloudWatch and Azure Monitor experience.
• Troubleshooting from metrics, logs, traces and events.
• ITIL-aligned Incident, Problem, Change and Major Incident knowledge.
• PowerShell, Python, Bash or equivalent scripting.
• Ability to support rotational 18x7 operations.
• Nice-to-Have Skills
• AWS Associate and/or Azure Administrator/Engineer certification.
• Terraform/IaC.
• Serverless services such as Lambda, API Gateway and managed databases.
• FinOps/cost optimization and rightsizing.
• Event-driven automation/auto-remediation.
• Experience in customer-facing or regulated environments.
• Working Model
• Operate within defined governance, security, access-control, change and escalation procedures.
• Maintain accurate operational documentation, handover records and knowledge assets.

Employment details

• Location: Chennai [Tamil Nadu] [India]