Quadient Trainee

Role overview

Quadient Trainee at FCI CCM

Responsibilities

• You will receive structured exposure to Quadient products, technologies, and delivery methods while working with experienced professionals in software development and CCM.

Required qualifications

• Fresher with 0-1 year of experience.
• Must be based in Kolkata and able to work from the Salt Lake office.
• Must be comfortable with a five-day working week and rotational shifts, including night shifts when required.
• Must be willing to sign a two-year non-monetary service agreement.
• B.Tech in Computer Science or Information Technology, M.Tech, or MCA.
• Good programming ability, logical reasoning, and problem-solving skills.
• Working knowledge of one or more relevant technologies such as JavaScript/JScript, jQuery, XML, HTML, or CSS.
• Sound understanding of object-oriented programming concepts.
• Good written and verbal English communication skills.
• Ability to learn and apply new technologies quickly.
• Good working knowledge of Microsoft Office Benefits Cashless medical insurance for employees, spouses, and children Accidental insurance coverage Life insurance coverage Retirement benefits including Provident Fund (PF) and Gratuity ESI* Sodexo benefits for income tax savings Paternity & Maternity Leave Benefit National Pension Saving EL encashment Sick Leave

Employment details

• Location: Kolkata [West Bengal] [India]

Additional role details

• Join the Legacy of Innovation with FCI-CCM: Backed by a legacy of innovation since 1959, FCI has built over six decades of expertise in communications, continuously evolving to meet changing business and technology needs.
• By combining deep domain knowledge with innovation, FCI has consistently delivered enterprise-grade communication solutions that help organizations adapt to an increasingly digital world.
• Today, FCI continues that legacy through its flagship platform, VARTA, an Insights-Led Customer Communications Platform that empowers organizations to unify customer intelligence, communication workflows, behavioral signals, and engagement orchestration to deliver intelligent, personalized, and real-time customer experiences.
• Broad Function: As a Quadient Trainee, you will build practical skills in Customer Communication Management (CCM) and learn how businesses create accurate, personalized, and efficient customer communications.
• Through hands-on assignments and real-world scenarios, you will learn to design communication templates, connect data, automate workflows, prepare multi-channel outputs, test solutions, troubleshoot issues, and document your work.
• Roles and Responsibilities (not limited to): Template Design and Development: Create and customize templates for invoices, statements, marketing materials, and letters using Quadient Inspire Designer.
• Data Integration: Integrate data from databases, APIs, or files into templates to generate dynamic and personalized communications.
• Workflow Automation: Develop and configure workflows that automate the creation, processing, and delivery of customer communications.
• Channel Management: Design and optimize output for print, email, SMS, and web-based communication channels.
• Testing and Troubleshooting: Test templates, workflows, and processes for accuracy and compliance, and troubleshoot issues involving data, templates, or delivery.
• Team Collaboration: Work with business analysts, designers, and other IT teams to understand requirements and implement suitable solutions.
• Compliance and Quality Assurance: Help ensure that communications meet applicable branding, accessibility, privacy, and regulatory requirements.
• Performance Optimization: Support improvements to document-generation processes so they can handle large volumes efficiently.
• Documentation: Maintain clear documentation of templates, workflows, processes, test results, and updates Requirements Desired Qualifications &